Simon Warnes
Peterborough,Cambridgeshire
Summary
Experienced Security Systems Professional with 25 years in designing, installing, and maintaining fire and security systems. Delivers high-quality service while ensuring compliance with safety regulations through thorough inspections and timely repairs. Strong technical troubleshooting skills paired with effective communication enhance client support and satisfaction.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Home Delivery Driver
Sainsburys
Peterborough, Cambridgeshire
02.2019 - 06.2021
- Delivered goods to customers' premises within specified timeframes, contributing to overall customer satisfaction.
- Coordinated delivery of food items to multiple locations, ensuring adherence to schedules.
- Strived to make deliveries on time to meet schedule demands.
- Utilised GPS and route planning software to optimise delivery routes, reducing fuel consumption and delivery times.
- Handled merchandise with care, ensuring safe and secure delivery.
- Loaded the vehicle, properly securing items to prevent load shifting and damage during transportation.
- Navigated through diverse weather conditions and traffic situations, ensuring timely and safe delivery of items.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Provided exceptional customer service, addressing queries and concerns with professionalism and patience.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Completed the daily pre-departure inspection checklist before every shift.
- Stayed vigilant and within safe driving practices when operating vehicles.
- Adhered to traffic laws and regulations, maintaining a clean driving record throughout employment.
Fire And Security Service Technician
Alarmline
Boston, Lincolnshire
05.2018 - 03.2019
- Achieved service time and quality targets.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Engaged with customers to better understand needs and deliver excellent service.
- Actively listened to customers to fully understand requests and address concerns.
- Managed complaints with calm, clear communication and problem-solving.
- Built and maintained courteous and effective working relationships.
- Handled customer concerns and escalated major issues to supervisor.
- Trained and mentored employees to maximise team performance.
- Prepared a range of written communications, documents and reports.
- Developed an excellent working knowledge of industry trends and improvements in processes.
Fire and Security Maintenance Engineer
Jensen Security
Peterborough, Cambridgeshire
11.2015 - 05.2018
- Managed the installation and maintenance of fire safety equipment, including extinguishers, alarms, and sprinkler systems.
- Installed and maintained fire alarm systems across various commercial properties, adhering to strict safety standards.
- Conducted regular fire safety inspections and audits to identify potential hazards in the workplace.
- Ensured compliance with work standards to maintain safety by carrying out inspections.
- Maintained up-to-date knowledge of fire safety regulations and standards to ensure compliance across all operations.
- Reviewed building plans and construction projects to provide expert advice on fire safety measures and compliance.
- Responded to emergency calls, providing immediate assistance and coordinating with fire services when required.
- Investigated incidents involving fire or safety breaches, compiling detailed reports for management review.
- Promoted adherence to safety regulations among staff with industry legislation.
- Delivered comprehensive training sessions on fire safety protocols and emergency procedures to business staff.
- Conducted routine inspections of security equipment, including CCTV cameras, to guarantee optimal performance.
- Upgraded outdated security systems with modern technology, significantly enhancing client security postures.
- Programmed and configured access control systems, ensuring restricted area protection for clients.
- Implemented bespoke security solutions tailored to client specifications, enhancing property safety and security.
- Provided technical support and guidance to clients on the operation of their security systems for enhanced protection.
- Monitored and analysed system logs to identify and address any irregularities in security devices promptly.
- Applied working knowledge of grading, zoning and safety laws.
- Monitored and analysed system logs to identify and address any irregularities in security devices promptly.
Fire and Security Systems Engineer
GBSG
Donington, Lincolnshire
09.2010 - 09.2015
- Managed the installation and maintenance of fire safety equipment, including extinguishers, alarms, and sprinkler systems.
- Conducted regular fire safety inspections and audits to identify potential hazards in the workplace.
- Audited fire and security infrastructure, advising on critical upgrades to enhance system performance.
- Analysed system faults through diagnostic tests to resolve issues promptly, maintaining system integrity.
- Coordinated emergency repairs and maintenance to minimise downtime and maintain continuous protection for clients.
- Delivered comprehensive training to clients on the operation and maintenance of fire and security systems.
- Fostered strong relationships with clients, providing reliable after-sales support and advice.
- Provided expert advice on the latest fire and security technologies, tailoring solutions to meet client-specific needs.
- Customised security solutions to accommodate the unique challenges presented by different industry sectors.
- Performed regular risk assessments on security and fire systems to identify and mitigate vulnerabilities, ensuring compliance with safety standards.
- Monitored system performance data to anticipate maintenance needs and prevent failures.
- Oversaw the successful accreditation of fire and security systems against national safety standards.
- Maintained up-to-date knowledge of fire safety regulations and standards to ensure compliance across all operations.
- Applied working knowledge of grading, zoning and safety laws.
Intruder Alarm Service Engineer
ADT Fire And Security
Thurmaston, Leicestershire
01.2008 - 08.2010
- Performed preventive and corrective maintenance to reduce faults.
- Troubleshot complex mechanical issues, swiftly identifying root causes and implementing effective solutions.
- Identified mechanical faults, determined causes and ordered new parts to resolve issues.
- Repaired and replaced damaged parts to ensure equipment functionality. damaged parts to eliminate further issues.
- Delivered emergency repair services promptly, minimising operational disruptions for clients.
- Met daily, weekly and monthly service and repair targets consistently to improve customer satisfaction.
- Provided technical support and guidance to clients, enhancing their understanding of equipment operations.
- Documented service interventions in detail, ensuring accurate records for future reference and compliance.
- Ensured thorough documentation of all repairs to support future maintenance activities. of all repairs, labour involved and parts used.
- Kept service and repair documentation accurate and up-to-date, complying with company standards and legal requirements.
Education
NVQ Level 4 - Electrical Installation
Boston College
Boston01-1992
A-Levels - English Language
Stamford College
Stamford01-1990
GCSEs - Maths
Sir John Gleed School for Boys
Spalding01-1989
GCSEs - General Science
Sir John Gleed School for Boys
Spalding01-1989
Skills
- Route optimization
- Delivery record keeping
- Customer service
- Time management
- Safe driving practices
- Vehicle inspection
- Complaint resolution
- Emergency response
- Fire safety compliance operation
- Fire extinguisher use
- Technical troubleshooting
- Diagnostic testing
- Preventive maintenance
- Equipment maintenance
- System installation
- Technical liaison
- Compliance auditing
- Security system upgrades
- Electrical safety
- Self motivated
- Electrical safety
- Fire extinguisher use
- PPE use and maintenance
- Customer service excellence
- Electrical wiring
- Customer Service
- Safety awareness
- Decision making
- Working at heights
- Product knowledge
- Customer engagement
- Access control systems
- Surveillance systems operation
Certification
- Fire Industry Association (BS5839 Part 1-2002) Unit 1-Fire Detectionn Design certified.
- Fire Industry Association (BS5839 Part1-2002) Unit 5 Fire Alarm System Maintenance certified.
- City and Guilds Level 2 Intruder Alarm Maintenance.
Hobbies and interests
- I enjoy music, playing snooker and spending time with family. I enjoy DIY, and have completed major works on a new build and a complete refurbishment of a family home.
Timeline
Home Delivery Driver
Sainsburys
02.2019 - 06.2021
Fire And Security Service Technician
Alarmline
05.2018 - 03.2019
Fire and Security Maintenance Engineer
Jensen Security
11.2015 - 05.2018
Fire and Security Systems Engineer
GBSG
09.2010 - 09.2015
Intruder Alarm Service Engineer
ADT Fire And Security
01.2008 - 08.2010
NVQ Level 4 - Electrical Installation
Boston College
A-Levels - English Language
Stamford College
GCSEs - Maths
Sir John Gleed School for Boys
GCSEs - General Science
Sir John Gleed School for Boys