Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Affiliations
Work availability
Timeline
Simon Wallis

Simon Wallis

Bicester,Oxon
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Accomplished professional with extensive expertise in risk assessment, customer relationship management, and business development. Demonstrates leadership excellence and adeptness in fundraising, partnership establishment, and brand development. Proficient in financial planning, analysis, and forecasting, with a strong focus on legal compliance and risk mitigation. Skilled in marketing and sales strategies, hiring management, staff training, and recruitment. Committed to driving business strategy development and achieving financial goals through effective profit and loss analysis and budget oversight.

Knowledgeable about managing teams and driving business growth. Strong background in leadership, communication, and strategic planning. Ready to use and develop collaboration, negotiation, and problem-solving skills in my role.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Driven professional with collaborative mindset, capable of fostering strategic partnerships and navigating complex negotiations. Demonstrates strong leadership and communication skills, coupled with proven ability to drive business growth. Poised to make significant impact in my role.

Overview

25
25
years of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Partner Patrao

Nando's
Bicester, Oxon
11.2007 - 07.2025
  • Enhanced overall team performance with regular training and personal development initiatives.
  • Secured key client accounts for sustained firm growth.
  • Spearheaded major merger negotiations, resulting in significant business expansion.
  • Implemented innovative business strategies to outperform market competition.
  • Developed a strong company culture by implementing leadership development programmes.
  • Conducted regular staff appraisals to retain top talent and foster a motivated workforce.
  • Facilitated increased revenue generation with strategic financial planning.
  • Instituted measures for risk management, providing a stable operating environment for the firm.
  • Orchestrated successful marketing campaigns to increase brand visibility.
  • Directed effective cost control measures, leading to substantial financial savings for the firm.
  • Streamlined internal processes to enhance work efficiency across teams.
  • Oversaw regulatory compliance efforts, ensuring seamless business operations.
  • Crafted effective sales strategies, contributing to increased profit margins.
  • Prepared pleadings, evidence and witness statements required for client hearings.
  • Promoted high standards and improved legal practices to uphold firm reputation.
  • Increased table turnover rate with efficient floor management.
  • Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
  • Ensured compliance to health and safety regulations for safe dining environment.
  • Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.
  • Trained new team members, enhanced service quality.
  • Conducted regular meetings with staff; communicated updates and received feedback.
  • Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
  • Streamlined staff rotas to optimise efficiency.
  • Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
  • Monitored stock levels regularly; minimised waste and over-ordering incidents.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Tracked key performance indicators on a weekly basis; identified areas needing improvement.
  • Managed daily operations for smooth restaurant functioning.
  • Developed relationships with suppliers for better inventory management.
  • Coordinated events and parties to increase restaurant revenue.
  • Cultivated a positive work environment by fostering team spirit amongst staff.
  • Conducted regular inspections for adherence to food hygiene norms and standards.
  • Innovated promotional strategies, raised brand awareness in local community.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Established safe and secure dining environment with strong sanitation standards.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Developed, implemented and communicated business plans to promote profitable food and beverage sales.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Grew restaurant profits through improved marketing and staff development initiatives.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Prepared rotas to achieve stable coverage while minimising payroll costs. Managed up to 60 staff
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.

General Manager

Luminar Leisure
Banbury, Oxon
11.2000 - 10.2007
  • Delivered results under pressure to meet tight deadlines.
  • Led company-wide restructuring to streamline operations.
  • Developed strategic business plans, enhancing corporate vision and objectives.
  • Maintained compliance with industry regulations at all times.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Oversaw daily operations to achieve high productivity levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Education

Higher National Diploma - Graphic Design

Oxford College, Oxon
09.1997 - 07.1999

Skills

  • Risk assessment capabilities
  • Customer relationship management software
  • Fundraising adeptness
  • Partnership establishment
  • Leadership excellence
  • Business development
  • Staff training
  • Financial planning
  • Marketing and sales
  • Hiring management
  • Business strategy development
  • Financial analysis
  • Financial Forecasting
  • Client Relationship Management
  • Staff recruitment and headhunting
  • Profit and Loss Analysis

Certification

Personal License Holder


Personal Food & Hygiene Certificate


First Aid Trained

Accomplishments

Chairman Bicester Round Table, International Fundraising Charity

Affiliations

Keen Golfer, Captained Bicester Golf Club


Aviation


Fitness, love to work and keep in shape


Charity Work through Round Table

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Partner Patrao - Nando's
11.2007 - 07.2025
General Manager - Luminar Leisure
11.2000 - 10.2007
Oxford College - Higher National Diploma, Graphic Design
09.1997 - 07.1999

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Simon Wallis