Simon Walker
Tayport,Fife
Summary
Results-driven professional with expertise in service level agreement management and contractual agreement execution. Demonstrates a strong commitment to achieving high standards and optimising operational efficiency. Adept at managing complex contracts and ensuring compliance with all terms and conditions. Career goal includes leveraging skills to drive organisational success and enhance service delivery.
Decisive Service Delivery Manager competent in monitoring progress, tracking KPIs and managing budgets. Demonstrated history in building strong relationships with teams and stakeholders to enable dialogue between departments. Consistently leads both physical and virtual teams in achieving company goals.
Forward-thinking professional with impressive track record in meeting end-user demands, solving customer problems and driving customer satisfaction. Delivers results through taking ownership of critical incidents, coordinating with resolution parties and establishing communication between stakeholders for post-incident reviews. Commended for capacity to train and guide junior team members.
Overview
41
41
years of professional experience
6
6
years of post-secondary education
Work history
Product and Service Delivery Manager
Schlumberger
Algeria
01.2023 - 04.2025
- Managed cross-functional teams to ensure timely delivery of products and services within project scope.
- Developed and implemented process improvements that enhanced operational efficiency and service quality.
- Collaborated with stakeholders to define project requirements and align service delivery with client expectations.
- Conducted regular assessments of service performance, identifying areas for improvement and recommending solutions.
- Utilised project management tools to track progress, manage resources, and report on project status to senior management.
- Trained and mentored junior team members to enhance their skills in service delivery and project management.
- Engaged with clients to gather feedback and ensure satisfaction, strengthening relationships and promoting service excellence.
- Optimised workflows by analysing data and implementing best practices in product and service delivery processes.
- Improved process efficiency with the implementation of innovative solutions.
- Fostered strong team dynamics to ensure seamless service delivery.
- Developed comprehensive operational strategies for improved efficiency.
- Facilitated effective communication channels, promoting transparency and collaboration at all levels.
- Streamlined service delivery processes for enhanced client satisfaction.
- Devised strategic plans for business growth and sustainability.
- Instituted robust systems for tracking progress against key performance indicators.
- Achieved higher client retention by prioritising excellent customer service.
- Elevated customer experience through proactive issue resolution and prompt response times.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Led cross-functional teams, improving interdepartmental coordination.
- Instilled a culture of continuous improvement within the team.
- Optimised resource allocation, maximising productivity and minimising wastage.
- Sought opportunities to establish extra value for customers continuously, boosting client satisfaction levels.
- Generated monthly and quarterly forecasts of team costs and project revenues.
- Sought customer feedback regularly, identifying areas of improvement and sharing with team.
- Identified ways to reduce costs without sacrificing customer satisfaction.
- Drove opportunities for new and additional work with existing customers.
- Identified service gaps, developing plans to strengthen or expand offerings.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
Operations manager
Schlumberger
Algeria
09.2018 - 12.2022
- Managed daily operations to enhance workflow efficiency and streamline processes.
- Coordinated team activities to ensure adherence to safety protocols and operational guidelines.
- Implemented training programmes to improve staff proficiency and operational knowledge.
- Developed and maintained standard operating procedures to foster consistency across operations.
- Evaluated operational performance and identified areas for improvement to increase productivity.
- Communicated effectively with cross-functional teams to facilitate smooth operational transitions.
- Led initiatives aimed at enhancing customer satisfaction through improved service delivery.
- Led teams to achieve business objectives on time and within budget constraints.
- Liaised with stakeholders for transparent communication and better decision making.
- Created a collaborative work environment for positive team dynamics.
- Encouraged innovative thinking in the team, fostered an environment of growth and development.
- Directed safety protocols implementation, created safer workplace conditions.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Represented organisations at seminars, conferences and business events.
Field operations engineer
Schlumberger
Sakhalin, Russia
05.2014 - 08.2018
- Led field operations teams to implement efficient drilling programmes across diverse locations.
- Coordinated logistics for equipment mobilisation ensuring timely deployment to operational sites.
- Oversaw maintenance procedures on drilling equipment enhancing reliability and minimising downtime.
- Trained junior engineers on best practices in field operations promoting safety and efficiency.
- Developed and refined operational processes to improve workflow and reduce resource waste.
- Collaborated with cross-functional teams to troubleshoot technical issues during drilling activities.
- Monitored compliance with safety regulations ensuring adherence to industry standards on sites.
- Solved complex technical problems using advanced troubleshooting techniques, ensuring minimal disruption to operations.
- Ensured seamless operations with meticulous maintenance of field equipment.
- Delivered high-quality training sessions for enhanced staff skill development.
- Reduced downtime by rapidly diagnosing and resolving technical issues.
- Maintained comprehensive records of all assignments undertaken, enabling accurate tracking and future reference.
- Coordinated team efforts, leading to effective task completion within established timelines.
- Conducted safety inspections to ensure compliance with industry regulations.
- Assessed equipment and material needs, sourcing cost-effective, timely solutions.
Service supervisor
Cameron
Aberdeen, Aberdeen City
04.2006 - 04.2014
- Oversaw daily operations to ensure compliance with safety standards and quality control.
- Trained and mentored team members to enhance performance and improve service delivery.
- Coordinated scheduling and resource allocation to optimise workflow efficiency.
- Implemented process improvements to enhance customer satisfaction and operational effectiveness.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Collaborated with management to establish performance metrics and track service outcomes.
- Supervised daily shift operations, ensuring efficient use of resources.
- Managed schedules for optimal staff utilisation during peak hours.
- Devised activity and service plans to meet customer requirements.
Aircraft maintenance technician
Royal Air Force
10.1984 - 04.2006
- Conducted thorough inspections of aircraft to ensure compliance with safety regulations.
- Performed complex repairs on various aircraft systems to maintain operational readiness.
- Collaborated with engineering teams to troubleshoot and resolve technical issues effectively.
- Implemented maintenance schedules and procedures to enhance aircraft reliability and performance.
- Trained junior technicians in best practices for aircraft maintenance and safety protocols.
- Utilised advanced diagnostic tools to assess and repair aircraft components and systems.
- Documented maintenance activities and inspections to maintain accurate records and reports.
- Educated junior technicians about proper procedures for aircraft maintenance, fostering a culture of knowledge sharing and continuous improvement.
- Repaired damaged components to restore aircraft functionality.
- Followed manufacturer guidelines for repair and replacement of parts to maintain optimal condition of aircrafts.
- Replaced worn parts to prolong the lifespan of the aircraft.
- Inspected landing gear assemblies post-flights; ensured safe touch-downs every time.
- Diagnosed mechanical problems by utilising specialised testing equipment.
- Performed preventive maintenance, minimising downtime and improving operational readiness.
- Adhered to strict safety protocols whilst performing daily tasks, guaranteeing work environment security.
- Ensured safety by conducting thorough pre-flight inspections of aircraft systems.
- Performed preventative and unscheduled maintenance on assigned aircraft to meet required standards.
- Read and interpreted technical documents to complete maintenance procedures to required specifications.
- Removed and installed aircraft subsystem assemblies and mechanical flight controls.
- Lubricated shafts, bearings and gears to maintain optimal performance.
- Completed aircraft maintenance forms and entered data into maintenance data systems.
- Returned aircraft to operational readiness status, troubleshooting issues and replacing faulty system components.
- Diagnosed faults and developed resolution plans to restore functionality.
- Replaced engine components or complete engines for speedy repairs.
- Inspected completed work to verify maintenance standards and declare aircraft ready for operation.
- Examined engines to locate defects, malfunctions and wear and tear for maintenance purposes.
Education
Higher National Diploma - Aircraft Engineering
BTEC
10.1984 - 08.1987
A-Levels -
Broadoak 6th Form
09.1982 - 05.1984
O-Levels -
Wyvern Comprehensive
09.1980 - 05.1982
Skills
- Results-Driven mindset
- Service level agreement management
- Contractual agreement execution
Affiliations
- Gardening
- Military modelling
Languages
English
Beginner
References
References available upon request.
Timeline
Product and Service Delivery Manager
Schlumberger
01.2023 - 04.2025
Operations manager
Schlumberger
09.2018 - 12.2022
Field operations engineer
Schlumberger
05.2014 - 08.2018
Service supervisor
Cameron
04.2006 - 04.2014
Aircraft maintenance technician
Royal Air Force
10.1984 - 04.2006
Higher National Diploma - Aircraft Engineering
BTEC
10.1984 - 08.1987
A-Levels -
Broadoak 6th Form
09.1982 - 05.1984
O-Levels -
Wyvern Comprehensive
09.1980 - 05.1982