Work Type
Full timeLocation preference
RemoteHybridLocation: MICKLEFIELD, LEEDS, GB
Open to relocation: No
SIMON TEMPLE
MICKLEFIELD,LEEDS
Work preference
Summary
Results-driven professional with extensive experience in project management and delivery. Skilled in process improvement and business planning, utilising product knowledge to boost customer retention and satisfaction. Expertise in software testing and risk mitigation, ensuring effective customer relationship management. Focused on proactive communication and constructive feedback to enhance team collaboration and drive organisational success.
Overview
9
9
years of post-secondary education
25
25
years of professional experience
Work history
Senior Customer Delivery Manager
Entegral
Leeds, West Yorkshire
2019.04 - Current
- Improved on-time deliveries by streamlining internal processes and workflows.
- Streamlined delivery operations by implementing efficient route planning strategies.
- Collaborated successfully with sales teams for coordinating special deliveries or promotions.
- Established strong relationships with clients through excellent customer service.
- Showcased exceptional leadership skills when guiding teams during high-pressure situations leading to successful outcomes.
- Managed stakeholder expectations to limit concerns and queries during project delivery.
- Understood and balanced client and company priorities to achieve overall objectives.
- Determined team priorities and implemented KPIs to achieve project goals.
- Evaluated team performance and highlighted opportunities to improve productivity and efficiency.
- Educated teams on best practices to uplift speed and accuracy.
- Enhanced efficiency by managing inventory levels strategically.
- Fostered a positive work environment leading to increased employee morale and productivity.
- Testing products following Agile approach.
Installation Manager
EMACS
Dewsbury, West Yorkshire
2011.11 - 2019.04
- Software Testing
- Customer Support
- Software Delivery
- Handled complex installations with precision and care.
- Streamlined installation processes, enhancing overall efficiency.
- Maintained detailed records of all installation projects completed successfully.
- Collaborated effectively with sales team to understand client requirements better.
- Evaluated team member performance and delivered actionable feedback to support their development.
- Cultivated a supportive work environment that motivated team members to achieve their best.
MET Bodyshop Technician
MALTON MOTORS BMW MINI
Malton, North Yorkshire
2006.01 - 2011.10
Executed senior ATA MET technician responsibilities along with additional duties.
Body Repair / S.M.A.R.T Repairer
Carmasters
Bridlington, East Yorkshire
2003.01 - 2006.01
SMART Repair Technician
Panel Technician
Apprentice Bodywork
Mick Woodcocks Paint & Bodyshop
Bridlington, East Yorkshire
2002.01 - 2003.01
Apprentice technician
Education
GCSEs -
Driffield School
Driffield, East Riding of Yorkshire 1996.01 - 2002.01
Diploma of Higher Education - IT
HULL COLLEGE
Hull 2002.01 - 2003.01
NVQ Level 3 - Motor Trade
YORKSHIRE COAST COLLEGE
Scarborough, North Yorkshire 2003.01 - 2005.01
Certificate of Higher Education - Motor Trade
Nottingham Technical College
LeedsSkills
- Project Delivery / Management
- Technical delivery experience
- Operational efficiency
- Process improvement capabilities
- Risk mitigation
- Business Planning
- Sales Process
- Customer relationship management
- Customer Retention
- Product Knowledge
- Team Leadership
- Resilience under pressure
- Proactive communication
- Constructive feedback
- Customer focus
- Software Testing
Affiliations
- Travelling
- Classic Cars
- Mountain Biking
Accomplishments
Senior ATA MET Accreditation
Clifton Strengths Profiling
PRINCE2 Foundation online course (In Progress)
References
Daniel Kelly, Work Colleague
Mobile - 07495 794701
Email - dkelly@entegral.com
Hobbies/ Interests
CYCLING, SHOOTING, FISHING, SNOOKER, COMPUTERS
Awards received
Bodywork Apprentice of the year (Work Based/Second year - 2004.
Custom
16 Churchville Terrace
Micklefield
Leeds
West Yorkshire
LS25 4AR
- Mobile - 07880332245
- Email - simon.temple@live.co.uk
- D.O.B – 02-09-1984
- Non-smoker and enjoy good health.
Timeline
Senior Customer Delivery Manager
Entegral
2019.04 - Current
Installation Manager
EMACS
2011.11 - 2019.04
MET Bodyshop Technician
MALTON MOTORS BMW MINI
2006.01 - 2011.10
NVQ Level 3 - Motor Trade
YORKSHIRE COAST COLLEGE
2003.01 - 2005.01
Body Repair / S.M.A.R.T Repairer
Carmasters
2003.01 - 2006.01
Diploma of Higher Education - IT
HULL COLLEGE
2002.01 - 2003.01
Apprentice Bodywork
Mick Woodcocks Paint & Bodyshop
2002.01 - 2003.01
GCSEs -
Driffield School
1996.01 - 2002.01
Certificate of Higher Education - Motor Trade
Nottingham Technical College