Simon Sohun
Biggleswade,Central Bedfordshire
Summary
People first oriented Claims Operations Manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work history
Claims Operations Manager
Howden Specialty Ltd
Bedford
09.2017 - Current
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Planned and managed resources and budget to support and deliver objectives.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Created and implemented best practice policies and processes to aid operational performance.
- Supported team's transition to more flexible working environment for better employee satisfaction.
- Encouraged teamwork through open communication and leadership.
- Liaised with relevant parties using appropriate communication channels.
Team Manager / Senior Claims Executive
Howden Insurance Brokers Ltd
Bedford
02.2007 - 09.2017
- Experience in Professional Indemnity, Employers Practice Liability, Employers Liability, Casualty, Public Liability, Property, Personal Accident and Commercial Schemes for Printers and Engineers. Countryside Alliance personal accident and public liability claims
- Professional Risks Team Manager from 2010
- Experience in all areas of professions including including Solicitors, Architects, Engineers, Surveyors, IFA’s, Accountants, and Trustee Administrators
- Administering of complex claims and assisting policyholders with policy disputes whilst maintaining excellent relationships with the Insurer market
- Motivated team to deliver high performance and achieve objectives
- Embodied claims ethos to communicate effectively with claims handlers and stake holders with client-centric focus
- Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
Sales Executive
RK Harrison Insurance Brokers Ltd
Bedford
03.2006 - 09.2006
- Maintained contact with customers throughout sales and pre-delivery process.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Managed client relationships from early stages of sales process through to post-sales
Customer Services / Sales & Retention Team Leader
Granada Home Technology / Boxclever
Bedford
02.1999 - 09.2005
- Fostered positive employee relationships through communication, training and coaching.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Resolved employee relations issues and navigated disciplinary proceedings.
Load Consolidation Operative
Burton Group Plc
Bedford
01.1996 - 02.1999
Education
Cert CII - Insurance
Chartered Insurance Institute
London 04.2015 - 10.2015
BTEC Level 3 - Business and Finance
Bedford College
Bedford 09.1991 - 05.1993
GCSEs - Including English, English Literature & Mathematics
St Thomas More Catholic School
Bedford 09.1989 - 03.1991
Skills
- Senior Claims Professional
- Experienced team manager
- Excellent man management skills / leadership
- Excellent communication skills - verbal, face to face and written
- Experience of handling claims for various classes of businesses at a senior level
- Technical Expert
- Proven track record at developing staff
- Succession planning
- Positive role model
- Adaptable to change
- Problem solving / analytical skills
- Conflict management / resolution
- Collaboration
- Emotional intelligence
Affiliations
- Football
- Gardening
- Spending time with family and friends
- DIY
- Collecting records
Timeline
Claims Operations Manager
Howden Specialty Ltd
09.2017 - Current
Cert CII - Insurance
Chartered Insurance Institute
04.2015 - 10.2015
Team Manager / Senior Claims Executive
Howden Insurance Brokers Ltd
02.2007 - 09.2017
Sales Executive
RK Harrison Insurance Brokers Ltd
03.2006 - 09.2006
Customer Services / Sales & Retention Team Leader
Granada Home Technology / Boxclever
02.1999 - 09.2005
Load Consolidation Operative
Burton Group Plc
01.1996 - 02.1999
BTEC Level 3 - Business and Finance
Bedford College
09.1991 - 05.1993
GCSEs - Including English, English Literature & Mathematics
St Thomas More Catholic School
09.1989 - 03.1991
Similar Profiles
Martin AllainMartin Allain
Executive Director at Howden Specialty Asia Pacific PTE LtdExecutive Director at Howden Specialty Asia Pacific PTE Ltd
BIPIN SURENDRANBIPIN SURENDRAN
Employee Benefits -Team Leader at Howden Insurance Broker LLCEmployee Benefits -Team Leader at Howden Insurance Broker LLC
KANNAN DKANNAN D
Analytics Manager at Howden Insurance Brokers India Private LimitedAnalytics Manager at Howden Insurance Brokers India Private Limited
Sophie MinnisSophie Minnis
Store assistant/Counter Server at AsdaStore assistant/Counter Server at Asda
Murray WaltonMurray Walton
Commissioning Manager at Kingsway GroupCommissioning Manager at Kingsway Group