Simon Rhodes

• Managed unforeseen supply chain disruptions, minimising impact on sales floor availability.
• Maintaining maximum availability to increase sales by 20%.
• Optimised resource usage through strategic scheduling of staff shifts and task assignments.
• Streamlined workflows by implementing innovative process improvements.
• Collaborated with management to develop strategies for effective space utilisation.

• Adhered to health and safety guidelines, fostering a secure workplace environment.
• insuring as many orders are correctly picked within a certain timeframe.
• Organised products in designated areas to enhance accessibility and retrieval efficiency.
• Picked orders using handheld scanner, ensuring prompt fulfilment of requests.
• Wrapped and labelled pallets, positioning them correctly for next-day delivery.

• Resolved customer inquiries ,high call volumes between 50- to 60 a day within faults and billing departments efficiently.
• Monitored queue times, adjusting resources according to fluctuations in call volume.
• Assisted colleagues during peak periods, fostering a collaborative work environment.
• Communicated effectively with team members to ensure smooth operations in call centre.
• Actively participated in training sessions to enhance call handling skills.
• Maintained composure under pressure, providing empathetic support to distressed customers.

• Managed front-of-house reception, booking clients and assisting hospital porters with workloads.
• Cultivated strong customer relationships, fostering brand loyalty and repeat business.
• Answered incoming calls and directed them to appropriate departments.
• Performed administrative duties contributing towards smooth store operations.
• Maintained electronic diary for efficient scheduling and appointments.
• Facilitated customer loyalty programmes to improve retention rates.
• Enhanced communication channels through regular updates on company policies and promotions.

• Responded promptly to calls from nursing staff and doctors, enhancing service efficiency.
• Delivered blood and medical supplies to laboratories and various departments.
• Promoted health and safety regulations through regular checks on fire exits and equipment.
• Ordered and stored medical gases correctly, ensuring consistent supply to wards and theatres.

• Created personalised care plans tailored to individual patient needs and preferences.
• Visited clients in their homes to assess and support daily activities.
• Documented each visit in client logbooks to maintain accurate records.
• Facilitated mobility assistance to enhance safety and prevent accidents.

• Fulfilled urgent orders promptly while ensuring accuracy and quality standards.
• Adhered to company policies and procedures during shifts, guaranteeing effective quality control.
• Maintained cleanliness and safety across shop floor and warehouse environments.
• Restocked products on fixtures in preparation for store opening.

• Mastered all business aspects across departments, enhancing skill development.
• Delegated tasks effectively, boosting productivity levels.
• Maintained office equipment regularly to ensure seamless workflow.
• Streamlined office procedures, resulting in improved operational efficiency.

• Delivered mail punctually despite varying weather conditions.
• Collected and sorted mail efficiently for optimal distribution.
• Operated franking machine for accurate postage processing.
• Demonstrated physical stamina by carrying heavy bags of mail and packages regularly.

• Delivered top-quality customer service, achieving high levels of satisfaction.
• Maintained a clean and organised workspace to support efficient daily operations.

Processed payments securely, mitigating risks of fraud and discrepancies.