SIMON REEVES
BRENTFORD,LONDON
Summary
Driven and proactive, bringing exceptional communication and problem-solving skills to foster positive client relationships and streamline service processes. Demonstrated ability to manage customer inquiries and resolve issues, ensuring high satisfaction and operational efficiency.
Enjoy working both as part of a Team or working Solo.
Overview
34
34
years of professional experience
9
9
years of post-secondary education
Work history
Online Retailer
MELVILLE KILTS
Brentford, Ealing
2004.11 - 2023.08
- Negotiated with vendors for cost-effective deals, reducing overheads.
- Searched online listings to compare competitor pricing and availability of niche products.
- Improved new business using targeted selling.
- Achieved eBay top-rated seller status with consistently thorough and accurate product listings.
- Sourced products from reliable suppliers for consistent stock availability.
- Streamlined order fulfilment process by implementing innovative packing and dispatch procedures.
- Handled all customer queries efficiently, resulting in improved customer satisfaction.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Provided customers with price information and handled financial transactions.
- Managed online retail store operations to enhance customer experience.
- Created eye-catching product display photos which increased click-through rates.
- Updated website content regularly; maintained relevance and freshness.
Sales and Promotion
And London Ltd
London, London
1999.11 - 2003.08
- Organised special promotions and sales events to boost store traffic.
- Collaborated with sales team on promotional campaigns, driving brand awareness.
- Co-ordinated with Selfridges PR in creating worldwide publicised "Bollywood" event in their Oxford Street store
- Worked with high-end VIP Clientele.
- Coordinated with sales team to develop strategic promotions and packages.
- Implemented promotional activities leading to increased product visibility and sales growth.
- Collaborated with fellow vendors to create promotional events, boosting community spirit and sales alike.
Retailer
Dizrythmia Hats
Ealing Broadway, Ealing
1989.09 - 1999.07
- Prioritised tasks effectively during busy periods.
- Collaborated on team tasks, fostering positive work environment.
- Adapted to fluctuating customer flow during peak hours.
- Met deadlines for store displays to maximise exposure.
- Liaised with suppliers for timely stock replenishment.
- Participated in staff training sessions regularly to improve skills.
Education
GCSEs - English , History, Geography, Maths,
Malvern Hall School
Solihull 1978.09 - 1983.07
A-Levels - Drama, English, Art, Social Biology
Solihull Sixth Form College
Solihull 1983.09 - 1985.07
Bachelor of Arts - Drama and English
West London Institute of Higher Education
London 1986.09 - 1989.05
Skills
- Worked freelance at Events
- Worked in theatre, both as Stage Manager and Front of House
- Promotions and Customer Liaison at pop-up events
- Worked on Switchboard and Call Centre
Timeline
Online Retailer
MELVILLE KILTS
2004.11 - 2023.08
Sales and Promotion
And London Ltd
1999.11 - 2003.08
Retailer
Dizrythmia Hats
1989.09 - 1999.07
Bachelor of Arts - Drama and English
West London Institute of Higher Education
1986.09 - 1989.05
A-Levels - Drama, English, Art, Social Biology
Solihull Sixth Form College
1983.09 - 1985.07
GCSEs - English , History, Geography, Maths,
Malvern Hall School
1978.09 - 1983.07