Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Simon Prague

Horsham,West Sussex

Summary

Dynamic administrative professional with a proven track record in marketing and event management. Skilled in B2B event planning, customer relations, and brand management. Demonstrated expertise in developing and executing successful marketing campaigns across digital, traditional, and social media platforms. Strong ability to organize and lead teams to produce unique events. Always meeting the needs of businesses and clients.

Overview

11
11
years of professional experience

Work history

Customer Excellence Manager

Onsite Support
Crawley, West Sussex
11.2022 - 03.2023
  • Managed a high volume of incoming customer inquiries via phone, email, and chat, maintaining a high level of professionalism and resolving issues efficiently.
  • Developed a deep understanding of products, services, and policies to provide accurate and up-to-date information to customers, resulting in increased customer satisfaction scores.
  • Implemented effective solutions to customer problems, actively listening to customers' needs and offering appropriate solutions to ensure their needs were met.
  • Handled customer complaints and disputes, resolving issues in a timely and satisfactory manner, and escalating complex cases to the appropriate teams for resolution.
  • Achieved and exceeded monthly targets for customer satisfaction, response time, and issue resolution, consistently receiving positive feedback from customers.

HP Product Marketing Specialist

SystemActive Limited
East Sussex
04.2022 - 10.2022
  • Assisted with sales forecast and reported back to HP
  • Liaised between HP UK and SystemActive to ensure campaign goals are aligned.
  • Supported the HP Marketing Development Fund Program in allocating funds to ensure campaigns are successful.
  • Collaborated with cross-functional teams, including product management, sales, and creative teams, to develop marketing collateral such as product presentations, sales enablement tools, and customer-facing materials.
  • Led the development and execution of digital marketing initiatives, including social media, email campaigns, webinars, and content creation to drive brand awareness and generate leads.
  • Monitored and analyzed marketing campaign performance using key metrics and made data-driven recommendations for optimization and continuous improvement.

Marketing Specialist - Events & Social Media

Elmo Motion Control Ltd
Crawley, West Sussex
08.2021 - 03.2022
  • Working with the Global head of marketing to develop event strategy and objectives; spearhead initiatives to meet objectives based on lead generation and customer advocacy.
  • Increased LInkedIn page exposure by 58% over six months
  • Successfully planned, organised, and executed exhibitions and events, ranging from small-scale local events to large-scale international exhibitions, resulting in increased brand exposure, lead generation, and sales.
  • Managed all aspects of event planning, including budgeting, vendor management, logistics, marketing, and on-site coordination, ensuring seamless execution and exceptional attendee experience.
  • Developed and implemented comprehensive social media strategies to promote exhibitions and events, resulting in increased online engagement, website traffic, and social media followers.
  • Created engaging social media content, including graphics, videos, and written posts, to promote exhibitions and events across various platforms, including Facebook, Instagram, Twitter, and LinkedIn.
  • Coordinated with cross-functional teams, including marketing, design, operations, and sales, to ensure seamless coordination and execution of exhibitions and events.
  • Conducted post-event evaluations, analyzed feedback, and made recommendations for continuous improvement of future events.

Sales Operations Specialist

Elmo Motion Control UK ltd
Crawley, West Sussex
12.2019 - 08.2021


  • Acted as a central point of contact within the UK office for both customers and the global organisation, using excellent interpersonal and communication skills to converse in with teams around the world.
  • Provided clear, accurate pricing information to customers regarding specific products.
  • Coordinated and maintained impressive office organisation to keep facilities efficient, and professional.
  • Created reports, presenting weekly business performance highlighting important sales order metrics.
  • Established new customer accounts through dedicated warm calling and exceptional service.
  • Processed orders and recorded transactions accurately.
  • Managed the sales process for non-oem and channel customers

Sales and Marketing Exectuive

Safe Fence Ltd
Oldbury, West Midlands
05.2017 - 02.2019
  • Recommended changes to website architecture, boosting SEO positions for target keywords
  • Generated new leads and opportunities to maximise revenue.
  • Complete ownership of implementation and design of internal Salesforce CRM
  • Executed and designed marketing strategies and digital campaigns which resulted in growth of sales by 5%.
  • Drafted and proofread marketing, advertising and website copy that was engaging and successful in conveying branding.
  • Maintained a clean reception area, including lounge and
    associated areas.
  • Processed orders over the phone and via email
  • Created innovative social media posts and schedules to drive engagement.

Part Time Sales / Lettings Negotiator

Hicks Hadley Estate Agents
Halesoes, West Midlands
02.2012 - 06.2014
  • Conducted property viewings, negotiations, and sales transactions with clients, resulting in successful deals and increased revenue.
  • Built and maintained relationships with clients, landlords, and tenants, providing expert advice on property valuations, rental rates, and market trends.

Education

Bachelor of Arts - Digital Marketing

University College Birmingham / University of Birmingham
Birmingham
2017

HND - Business and Marketing

Solent Southampton University
Southampton
2016

Skills

  • Communication Skills:
  • Leadership Skills:
  • Problem-Solving Skills:
  • Adaptability and Flexibility:
  • Teamwork and Collaboration:
  • Emotional Intelligence
  • Interpersonal Skills
  • Positive Attitude
  • Professionalism

Affiliations

Associate Member of Chartered Institute of Marketing (ACIM)

Timeline

Customer Excellence Manager

Onsite Support
11.2022 - 03.2023

HP Product Marketing Specialist

SystemActive Limited
04.2022 - 10.2022

Marketing Specialist - Events & Social Media

Elmo Motion Control Ltd
08.2021 - 03.2022

Sales Operations Specialist

Elmo Motion Control UK ltd
12.2019 - 08.2021

Sales and Marketing Exectuive

Safe Fence Ltd
05.2017 - 02.2019

Part Time Sales / Lettings Negotiator

Hicks Hadley Estate Agents
02.2012 - 06.2014

Bachelor of Arts - Digital Marketing

University College Birmingham / University of Birmingham

HND - Business and Marketing

Solent Southampton University

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