Simon Paterson
Lisburn,Lisburn and Castlereagh
Summary
Experienced and reliable professional with over 25 years of experience across mechanical engineering, fabrication, customer service, and debt recovery. Skilled in working independently and as part of a team, with strong problem-solving abilities, customer communication skills and a commitment to maintaining high standards of work and safety.
Overview
28
28
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Conveyor belt technician
Ammega Belting
Carryduff, Lisburn and Castlereagh
2016.06 - Current
- Call Outs.
- 24/7 Breakdown Service all over Ireland.
- Fabrication and Install on conveyors.
- Carried out repairs and last min breakdowns.
- Used a variety of hand and power tools safely and effectively.
- Using specialised cutting machines and vulcanising presses.
- Working on customer sites across multiple industries.
- Ensured compliance with health and safety procedures and customers site rules.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
Front of house team member
Premier Inn Hotel
Lisburn, Lisburn and Castlereagh
2011.05 - 2016.04
- Delivered excellent customer service and created a positive guest experience.
- Handled bookings, check-ins, payments and customer enquiries.
- Resolved customer issues efficiently and professionally.
- Worked collaboratively with colleagues to ensure smooth daily operations.
- Maintained high standards of presentation and organisation.
Debt collector
Bcw Group
Glasgow, Glasgow City
2008.08 - 2011.03
- Manged inbound and outbound calls to negotiate repayment arrangements.
- Maintained accurate customer records and account updates using Microsoft Office.
- Using Sage for online, over the phone and online payments.
- Achieved collection and trace targets through effective communication and problem solving.
- Delivered professional customer service in a fast-paced environment.
Car mechanic
Lindsay Ford
Lisburn, Lisburn and Castlereagh
1998.07 - 2008.07
- Diagnosed and repaired mechanical and electrical vehicle faults.
- Performed routine servicing, inspections and maintenance work.
- Ensured vehicles met safety and roadworthiness standards.
- Provided professional customer service and technical advice.
- Maintained accurate service records and workshop documentation.
Education
GCSEs - .
Laurelhill High School
Lisburn, Lisburn and Castlereagh 1993.09 - 1998.06
NVQ Level 1 - Motor Vehicle
Lisburn College
Lisburn, Lisburn and Castlereagh 1999.09 - 2000.09
NVQ Level 2 - Motor Vehicle
Lisburn College
Lisburn, Lisburn and Castlereagh 2001.09 - 2003.09
Skills
- Customer Service
- Face-to-face Communication
- Telephone Communication
- Customer Relationship Building
- Problem solving
- Debt Collection & Neogtiation
- Computer and office
- Time Management
- Record keeping
- Reliability & Punctuality
- Adaptability
- Computer & Office skills
Certification
Full UK Driving License
MEWP Operator (Scissor Lift & Boom Lift)
Working at Height Trained
Safety harness trained
Registered with IPAF
Manual Handling Certification
Health and Safety Awareness Trained
Timeline
Conveyor belt technician
Ammega Belting
2016.06 - Current
Front of house team member
Premier Inn Hotel
2011.05 - 2016.04
Debt collector
Bcw Group
2008.08 - 2011.03
NVQ Level 2 - Motor Vehicle
Lisburn College
2001.09 - 2003.09
NVQ Level 1 - Motor Vehicle
Lisburn College
1999.09 - 2000.09
Car mechanic
Lindsay Ford
1998.07 - 2008.07
GCSEs - .
Laurelhill High School
1993.09 - 1998.06