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Seasoned IT Professional with over 9 years of combined experience in service desk operations, technical support, and network administration. Demonstrated expertise supporting end-users at Northwell Hospitals by managing incident tickets and service requests through platforms such as CA Service Desk Manager and ServiceNow. Served 4 years as a Network Administrator in the United States Marine Corps, where I configured, installed, and maintained robust network infrastructures supporting up to 3,000 users in high-stakes environments. Known for delivering clear, actionable technical guidance, optimizing server environments, reducing redundancy, and resolving complex issues within scope and deadlines. Strong communicator with a collaborative approach to working with cross-functional teams, vendors, and end-users to drive operational excellence.

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

With over seven years' experience in IT across both the public and private sectors, I bring a strong work ethic, a can-do attitude, and a genuine passion for using technology to help others. Most recently, I have worked with Nodero onsite at Toyota New Zealand, providing hands-on support in a fast-paced enterprise environment. I thrive in roles where I can go the extra mile-problem-solving through to resolution, identifying opportunities for improvement, and supporting colleagues across teams. I am particularly motivated by opportunities to develop my leadership capability, contribute to an organisation making a positive difference, and assist others as they grow and transition into their roles. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

 Experienced IT Service Desk Analyst with a strong interest in transitioning into the cybersecurity field. Committed to continuous learning and professional development, eager to leverage skills and knowledge to make valuable contributions in safeguarding valuable assets against cyber threats. Thrives in collaborative team environments, excited about the opportunity to join a like-minded team that upholds the principles of the CIA triad to ensure confidentiality, integrity, and availability of critical information. 

Reliable candidate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A passionate job seeker with strong organizational skills eager to help team achieve company goals.

Simon Onyije

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IT Service Desk Analyst

Administrator

Education

MSc (2021) -

BA - (2016 - 2019)

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IT Service Desk Analyst

Administrator

MSc (2021) -

BA - (2016 - 2019)

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