Simon Lee Haizelden
Bexhill on Sea
Summary
Accomplished professional with extensive experience in project management and team leadership, demonstrating strong management skills and expertise in customer relationship management. Proven track record in overseeing installation projects from inception to completion, ensuring service level adherence and effective resource allocation. Skilled in reporting on business performance, conducting disciplinary investigations for HR, and integrating new software solutions. Proficient in Microsoft Office Suite, with a keen awareness of health and safety protocols including IOSH compliance. Committed to fostering productive relationships with stakeholders across the UK and Europe.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work history
Operations Manager
Agon Systems
Polegate, East Sussex
02.2022 - 11.2025
- Agon Systems is a leading retail and EAS solutions provider, with entities in the UK and EU. Extensive range of retail customers across the world providing
- Www.agon-systems.com
Operations Manager/Senior Team Leader
Veritek Global
Polegate, East Sussex
04.2006 - 02.2022
- Organisation of a rollout of 3200 machines across 1020 stores throughout the UK for a well-known retail store over a four-month period. Including transport, engineer allocation and customer liaison.
- Managing a team of up to eighteen people; this includes allocating workload, training, break rotas, pay structures, recruitment, performance reviews, team meetings, motivation, discipline, and sickness management and reporting on the team's performance.
- Allocation of all breakdowns, service and install work for 60 engineers in the UK and across Europe.
- Resource allocation for field engineers, ensuring that the correct resource is available daily to cover all sectors including holiday authorisation and management.
- Ensuring that SLAs are not breached within customers contracts daily.
- Making sure that the correct engineer with the right skills is sent to a job and training allocation.
- Organising installation rollouts, including allocation of engineers, transport, health safety paperwork and training.
- Overseeing service schedules across all sectors and making sure that they are completed within the customer's contract.
- Working within and developing ISO9001 and ISO27001 accreditation processes.
- Liaising with all customers both internal and external.
- Budgeting for the company's hotel and travel requirements.
- Managing all monthly bonus payments for the engineers and processing to payroll.
- Dealing with escalations and complaints.
- Fire warden and permit to work authorisation and First Aid Certificate.
- Allocation of the company's truck and driver
- Veritek is an award-winning engineering company, with experience in the following sectors, Healthcare, Photographic, Ophthalmic, Graphics and Digital Cinema. Veritek Global provides 24hr breakdown cover, maintenance schedules and extensive install programmes for a variety of different products and for all our customers.
- Www.veritekglobal.com
Education
9 GCSEs - Maths, Double English, French, Art, geography, Geology, Chemistry and Biology
Willindgon School
Polegate 01.1984 - 01.1989
Edexcel NVQ Level 3 - Customer Service
01.2007 - 01.2007
Edexcel NVQ Level 3 - Business Administration
01.2009 - 01.2009
Edexcel NVQ Level 3 - Management
01.2011 - 01.2011
Health and Safety IOSH - Risk assessment
01.2018 - 01.2018
NEBOSH NGC - undefined
01.2025 - 01.2025
HR Advisor Apprenticeship - undefined
01.2025 - 01.2025
Skills
- Management skills
- Reporting on performance across the business
- Use of Microsoft, Word, Outlook, Excel, and PowerPoint
- Health and Safety awareness and documentation including IOSH and writing risk assessments
- Stake holder in all installation projects from start to finish, both small and large
- Ongoing integration of a new software package within the company
- Attending regular meetings with a range of customers in the UK and in Europe
- Disciplinary investigations on behalf of the Human Resources department
- Project management
- Team leadership
- Resource allocation
- Customer relationship management
- Service level adherence
References
References are available on request from all former employers.
Hobbies and Interests
Travel, Keeping fit, CrossFit., Running half and full marathons.
Other relevant information
- Experience in international travel
- Full clean UK driving licence
- Former amateur jockey licence
Affiliations
- CrossFit
- Running Marathons
Timeline
NEBOSH NGC - undefined
01.2025 - 01.2025
HR Advisor Apprenticeship - undefined
01.2025 - 01.2025
Operations Manager
Agon Systems
02.2022 - 11.2025
Health and Safety IOSH - Risk assessment
01.2018 - 01.2018
Edexcel NVQ Level 3 - Management
01.2011 - 01.2011
Edexcel NVQ Level 3 - Business Administration
01.2009 - 01.2009
Edexcel NVQ Level 3 - Customer Service
01.2007 - 01.2007
Operations Manager/Senior Team Leader
Veritek Global
04.2006 - 02.2022
9 GCSEs - Maths, Double English, French, Art, geography, Geology, Chemistry and Biology
Willindgon School
01.1984 - 01.1989