Results-driven leader in strategic development and operational management within retail environments. Skilled in financial analysis and planning, with a focus on enhancing team performance and customer relationships. Dedicated to utilising leadership capabilities to drive organisational success and optimise business outcomes.
Overview
29
29
years of professional experience
Work history
General store manager
Bensons for Beds
Worcester, Worcestershire
2025.11 - Current
Optimised store operations through detailed planning and organisation.
Managed employee schedules to ensure optimal staffing during peak times.
Delivered staff training programmes, strengthening employee product knowledge and confidence.
Conducted performance reviews, leading to improved staff productivity.
Facilitated continuous improvement by communicating effectively across all levels, delivering high-level feedback on product and customer experience.
Enhanced brand perception by increasing customer satisfaction and trust increasing to 4.9 star reviews status on trustpilot
General Store Manager
Boots the Chemist
Birmingham, West Midlands
2023.07 - 2026.09
Achieved double-digit sales growth through targeted strategies and team engagement
Oversaw operations at a top-performing store, ensuring seamless service and customer satisfaction
Implemented people development and training programmes, enhancing skills and performance across the region
Senior Store Manager
Morrisons
Redditch, Worcestershire
2019.11 - 2023.04
Led a team of over 300 colleagues, overseeing operations for an annual turnover exceeding £50 million.
Recognised as store of excellence in region and served as training store for management development initiatives.
Promoted Nutmeg clothing range, enhancing customer engagement and driving sales.
Head of New Stores development
Morrisons
Bradford
2016.08 - 2019.11
Facilitated opening of new concept stores across UK, contributing to brand expansion
Developed retail process for opening new stores, enhancing operational readiness
Co-led development of visual displays for clothing concept, improving customer engagement in retail store.
Senior Store Manager
Morrisons
Banbury
2016.08 - 2017.08
Uk Retail Operations Manager
Mcgees Butchers
Leeds
2015.05 - 2016.08
Managed the retail outlets in the UK as well as a very aggressive store opening .
Introduced new product lines to enhance store's appeal.
Liaised between staff and upper management for clear communication.
Determined pricing strategies based on market research and competition analysis.
Head of In store clothing concept
Tesco plc
Welwyn Garden city
2014.10 - 2015.04
Executed successful launch of new clothing concept across stores, enhancing brand presence.
Collaborated with commercial, design, marketing and retail teams to develop and implement clothing range in all large store formats, ensuring alignment with brand strategy.
Area Manager Express stores
Tesco plc
National
2013.11 - 2014.10
Within this position I was responsible for over 100 Express stores , encompassing direct responsibility for seven area operational managers
Head of New Stores and Refits
Tesco plc
National
2011.10 - 2013.11
At this time I was responsible for managing the performance of up to 30 project managers across the Uk.
Providing support for over 400 stores
Store Manager
Tesco pc
Various
2005.05 - 2011.10
Store Manager
Sainsburys
Various
1997.07 - 2005.05
Education
Higher National Diploma - Business studies and finance
The University of Salford
Manchester
A-Levels -
University of Worcester
Worcester, WOR
GCSEs -
Chase high school
Malvern
Skills
Operational management
Retail operations expertise
Financial planning
Strategic development
Team leadership
Motivational leadership
Customer management
Personal development plans
Excellent communication skills
Education
other,other,other
Timeline
General store manager
Bensons for Beds
2025.11 - Current
General Store Manager
Boots the Chemist
2023.07 - 2026.09
Senior Store Manager
Morrisons
2019.11 - 2023.04
Head of New Stores development
Morrisons
2016.08 - 2019.11
Senior Store Manager
Morrisons
2016.08 - 2017.08
Uk Retail Operations Manager
Mcgees Butchers
2015.05 - 2016.08
Head of In store clothing concept
Tesco plc
2014.10 - 2015.04
Area Manager Express stores
Tesco plc
2013.11 - 2014.10
Head of New Stores and Refits
Tesco plc
2011.10 - 2013.11
Store Manager
Tesco pc
2005.05 - 2011.10
Store Manager
Sainsburys
1997.07 - 2005.05
GCSEs -
Chase high school
A-Levels -
University of Worcester
Higher National Diploma - Business studies and finance