Simon Ikheafe
Peterborough,Cambridgeshire
Summary
Experienced IT professional with a strong background in IT system architecture, incident handling, and policy compliance. Demonstrates comprehensive understanding of IT infrastructure and role profiling, ensuring seamless integration and functionality of systems. Skilled in project budgeting and troubleshooting techniques, with a proven track record of maintaining high standards of IT systems competency. Career goals include advancing expertise in IT systems management to drive organisational efficiency and innovation.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT support analyst
Compass Group UK & Ireland
Peterborough
01.2024 - Current
- Remote Customer support agent.
- Delivered comprehensive IT solutions for increased productivity.
- Reviewed existing IT infrastructure, proposing improvements where necessary.
- Implemented IT solutions to boost system efficiency.
- Tailored solutions based on individual customer requirements, ensuring satisfaction and loyalty.
- Improved service delivery by efficiently handling IT service requests.
- Streamlined IT processes for improved operational efficiency.
- Managed vendor relations to ensure seamless IT services.
- Analysed incident patterns, suggested improvements in the IT infrastructure.
- Improved customer experience through attentive listening and identifying needs.
IT specialist (Rmote)
High Impact Careers
London
06.2024 - 01.2025
- Installed antivirus programs on all company computers for heightened security against cyber threats.
- Collaborated on the creation of mobile applications for increased market reach.
- Troubleshot hardware issues, ensuring minimal downtime.
- Monitored system performance regularly, ensuring optimal operation at all times.
- Implemented a comprehensive disaster recovery plan to safeguard valuable data.
- Managed IT projects for successful delivery within deadlines.
- Trained staff on new IT systems for improved productivity.
- Troubleshoot hardware issues, ensuring minimal downtime.
- Remote Desktop support Analyst
Education
Bachelor of Science - Business and Magament
Arden University
LondonSkills
- IT system architecture
- IT incident handling
- IT policy compliance
- IT infrastructure comprehension
- IT role profiling
- IT systems familiarity
- IT project budgeting
- Basic it troubleshooting
- IT troubleshooting techniques
- IT systems competency
Affiliations
- Gardening
Certification
CompTIA A+
Languages
English
Native
Timeline
IT specialist (Rmote)
High Impact Careers
06.2024 - 01.2025
IT support analyst
Compass Group UK & Ireland
01.2024 - Current
Bachelor of Science - Business and Magament
Arden University
Similar Profiles
MOHIT DHALLMOHIT DHALL
Sous chef at MILTON HILL HOUSE (COMPASS GROUP UK & IRELAND)Sous chef at MILTON HILL HOUSE (COMPASS GROUP UK & IRELAND)
OM GHATGEOM GHATGE
Front House / Barista at Compass Group UK & IrelandFront House / Barista at Compass Group UK & Ireland
Cristi UngureanuCristi Ungureanu
Coffee Shop Manager at Compass group uk&IrelandCoffee Shop Manager at Compass group uk&Ireland