Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Simon Horn

Darlington,Durham

Summary

Highly skilled professional with a strong foundation in risk management and continuous improvement. Demonstrates exceptional critical-thinking, creative thinking, and effective communication abilities. Proficient in SAP software and computer literacy, with a proven track record of handling sensitive data securely. Adept at multitasking and maintaining a positive attitude under pressure. Committed to leveraging self-motivation and risk assessment proficiency to drive organisational success. Strong foundation in logistics and inventory management, coupled with robust analytical and problem-solving abilities. Demonstrates proficiency in streamlining processes and fostering collaborative team environments. Poised to drive operational excellence and contribute significantly.

Overview

25
25
years of professional experience

Work History

Supply Chain Operations Manager

EE LTD
Darlington
02.2018 - Current
  • Directed daily operations to achieve maximum output and reduce costs.
  • Managed inventory levels to ensure supplier compliance and fulfilment of contractual requirements
  • Managed purchasing records, distribution flow and stock storage
  • Coordinated dispatching of transport vehicles distributing goods across UK.
  • Developed operational and administrative procedures to enhance controls
  • Evaluated staff and team performance, implementing insights for continuous improvement
  • Implemented operational and administrative procedures to maintain integrity of existing processes and harness savings of circa £3M
  • Led recruitment, training and performance management of staff for results-oriented team
  • Collaborated with cross-functional teams for process improvement initiatives, delivering enhancement to security and customer experience, saving £1.2M

Supply Chain Team Leader

EE LTD
Darlington
03.2010 - 02.2018
  • Coached up to 15 team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Encouraged open communication, fostering positive work culture.
  • Improved customer satisfaction through close collaboration with team.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Resolved conflicts effectively, promoting harmony within workforce.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.

Supply Chain Admin

Orange PCS
Darlington
06.2003 - 03.2010
  • Coordinated with suppliers for timely delivery of products.
  • Liaised with customers and other departments to plan timely transportation of goods.
  • Monitored inventory levels to prevent stock shortages.
  • Adjusted inventory levels to keep obsolescence and cost low.
  • Improved supplier relationships through effective negotiation and communication skills.
  • Managed purchase orders from placement to delivery, guaranteeing order fulfilment on time.
  • Resolved logistical issues promptly ensuring minimal disruption of operations.
  • Facilitated smooth operations by liaising between various departments.

Customer Service Rep

Orange PCS
Darlington
08.2000 - 06.2003
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Education

NVQ Level 4 - Science

Hookergate Comprehensive
High Spen, Gateshead
07.1997

GCSEs - English, Maths, Science, Languages

Hookergate Comprehensive
High Spen, Gateshead
07.1995

Skills

  • Positive attitude
  • Self-motivation
  • Effective communication
  • Creative thinking
  • SAP software
  • Continuous improvement
  • Project Management
  • Relationship Management
  • Analytical-thinking
  • Handling sensitive data securely

References

References available upon request.

Timeline

Supply Chain Operations Manager

EE LTD
02.2018 - Current

Supply Chain Team Leader

EE LTD
03.2010 - 02.2018

Supply Chain Admin

Orange PCS
06.2003 - 03.2010

Customer Service Rep

Orange PCS
08.2000 - 06.2003

NVQ Level 4 - Science

Hookergate Comprehensive

GCSEs - English, Maths, Science, Languages

Hookergate Comprehensive

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Simon Horn