SIMON HINCKLEY
Hilton,Derbyshire
Summary
with over 15 years experience within the merchant and customer service industry i have gain experience in a number of areas including sales management, transport management and general health and safety
Overview
19
19
years of professional experience
Work History
Transport Manager/Class 2 Driver
Mkm Building Supplies
Derby , DERBY
10.2024 - Current
- Reserve Class 2 HIAB driver
- Making sure vehicles are properly maintained
- Inspecting vehicles
- Supervised the loading and unloading of materials
- Resolved disputes between customers regarding orders or deliveries.
- Responded promptly to customer inquiries related to transport issues.
- Identified opportunities for improvement within existing transport processes.
- Coordinated with vehicle maintenance personnel to ensure proper upkeep of vehicles in the fleet.
- Monitored and managed the transport fleet to ensure efficient delivery of goods.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Arranging repairs and routine maintenance
- Ensuring that all drivers and operators have the correct, up to date qualifications
- Reducing the risk of vehicle overloading
- Maintaining and completing accurate records
- Keeping schedules and organising team members.
Sales Manager
Mkm Building Supplies
Derby , DERBY
04.2021 - 09.2024
- Working towards Sales & Branch targets on both lightside and heavyside
- Working with the local area sale representative to develop leads
- Grow the plumbing and heating customer base
- Providing quotations and advice for customers
- Purchasing materials and managing stock levels for the category
- Dealing with customers both face to face and over the telephone
- Giving excellent customer service and sound product information
- Sound plumbing and heating product knowledge needed
Trade Counter Supervisor
Buildbase
DERBY , Derby
11.2020 - 03.2021
- Working towards Sales & Branch targets.
- Working as a team to achieve branch KPI's.
- Developing new business opportunities
- Offering excellent customer service over the counter and on the telephone
- Building loyal customer relationships and identifying/ filling customer needs
- Contacting potential Customers via telephone and promotion of new products
- Ability to sell to large and small companies, holding excellent product range knowledge.
- Managing stock levels and shop merchandising
- Administration of charge notes, credit notes, stock transfer, deposits, account management, cashing up and cash collection.
- Working as part of a team to develop both new and existing customer accounts.
- Key responsibilities include branch key holder, mentoring staff in their career development and branch health and safety
Technical Sales Adviser & Parts Specialist
Wolseley UK
Derby, United Kingdom
01.2010 - 06.2019
- Working towards Sales & Branch targets
- Developing new business opportunities
- Offering excellent customer service over the counter and on the telephone
- Building loyal customer relationships and identifying/ filling customer needs
- Cold calling potential clients via telephone and promotion of new products
- Ability to sell to large and small companies, holding excellent product range knowledge.
- Managing stock levels and shop merchandising to company planer grams.
- Administration of charge notes, credit notes, stock transfer, deposits, account management, cashing up and cash collection.
- Working as part of a sales team to develop both new and existing customer accounts.
- Key responsibilities include branch key holder, mentoring staff in their career development and branch health and safety.
- Qualified as St john ambulance first aider from 2010-date
- Forklift truck licence from 2013-date
- Qualified banks man from 2013-date
Tesco Stores Ltd
01.2009 - 01.2010
Domestic Floor Fitter
Dagwood Floors Ltd
01.2007 - 01.2009
Shop Assistant
Maidenhead Aquatics
01.2006 - 01.2007
- Company Overview: Wyevale Garden Centre
- Wyevale Garden Centre
Education
GCSE -
John Port School
Derby 01-2006
Skills
- Qualified Class 2 driver with HIAB
- Sales management
- Customer service
- Product knowledge/promotion
- Account management
- Visual merchandising
- Employee training
- Effective communication
- Problem solving
- Time management
- Health and safety
- Fleet management
- Load planning
- Team leadership
- Driver management
- Schedule control
- Order tracking
- Forklift operation
- Warehouse/Yard oversight
Timeline
Transport Manager/Class 2 Driver
Mkm Building Supplies
10.2024 - Current
Sales Manager
Mkm Building Supplies
04.2021 - 09.2024
Trade Counter Supervisor
Buildbase
11.2020 - 03.2021
Technical Sales Adviser & Parts Specialist
Wolseley UK
01.2010 - 06.2019
Tesco Stores Ltd
01.2009 - 01.2010
Domestic Floor Fitter
Dagwood Floors Ltd
01.2007 - 01.2009
Shop Assistant
Maidenhead Aquatics
01.2006 - 01.2007
GCSE -
John Port School
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