Simon Henwood

• Worked flexible hours, covering nights, weekends and bank holidays.
• Displayed energy and enthusiasm in fast-paced environment.
• Fielded inquires from customers, answered questions and promoted available services.
• Organised freight to not exceed industry safety standards or carrier limits.
• Maintained clean and accurate records of transport activities.
• Supported team by demonstrating respect and willingness to help.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Applied positive customer service approach to increase satisfaction levels.
• Acted as first point of contact for visitors
• Issued security passes to visitors
• Conducted Security patrols

• Writing detailed statements and reports, Liaising with emergency services
• Created hazard-free environment by reporting on building damage and irregularities.
• Worked in security control room to continuously monitor CCTV feeds.
• Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
• Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
• Triaged problems quickly, providing precise and clear information to enable prompt security support.
• Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
• Collaborated with security teams and emergency services to resolve urgent situations.
• Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
• Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
• Investigated alarms and incidents with rigorous evidence collection.
• Remained flexible in rapidly moving environment and adapted to developing situations.

Patrolled assigned areas to maintain safe customer environments.

• Minimised accidents through diligent monitoring.
• Escalated complex issues to senior staff for swift resolution.
• Worked outside in adverse weather conditions.
• Built professional relationships with customers for feelings of safety and trust.
• Acted as point of contact for confused, distressed, or lost members of public.
• Carried out patrols, providing authoritative presence and reassurance.
• Informed visitors of responsibilities and unacceptable behaviour.
• Maintained a calm, professional approach to appropriately handle difficult situations.
• Remained calm under pressure to professionally handle evolving emergency scenarios.
• Responded to safety concerns from members of public.
• Clearly communicated establishment rules and regulations for continued compliance.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Used Microsoft Word and other software tools to create documents and clear communications.