Simon Goy
Darlington,Durham
Summary
Passionate about technological transformation for social good! Driving innovation and meaningful transformation, empowering a business through digital transformation.
Overview
17
17
years of professional experience
Work history
ICT Development Analyst Manager
Broadacres Housing Association
Northallerton, North Yorkshire
2023.12 - Current
- Strategic Leadership: Direct and mentor a team of Salesforce Administrators, establishing high development standards and ensuring comprehensive system documentation.
- Stakeholder Management: Act as the primary bridge between technical teams and business leadership, aligning project roadmaps with corporate strategic goals and ROI.
- Salesforce & MuleSoft Integration: Designed and delivered complex, high‑impact Salesforce transformation initiatives: Architected and delivered complex enterprise-level integrations using the MuleSoft Anypoint platform, enabling real-time data synchronization across the organization.
- DevOps Excellence: Spearheaded the implementation of Copado and GitHub Actions, automating CI/CD pipelines to reduce deployment errors and increase release velocity.
- Agile Project Delivery: Lead the full Software Development Life Cycle (SDLC), ensuring scalable, secure, and user-centric solutions are delivered on time and within budget.
Senior ICT Development Analyst
Broadacres Housing Association
Northallerton, North Yorkshire
2022.01 - 2023.11
- Technical lead with extensive Salesforce experience in an enterprise environment, guiding the organisation through the full project lifecycle, from requirements gathering, process mapping to delivering complex and high‑impact Salesforce transformation initiatives.
- Led numerous successful programmes that have reshaped how the business supports its customers.
ICT Development Analyst
Broadacres Housing Association
Northallerton, North Yorkshire
2018.10 - 2021.12
Data Scientist
Computershare
Sunderland
2012.10 - 2018.10
Data Analyst
HMRC
Newcastle Upon Tyne
2008.09 - 2012.10
Education
Bachelor of Arts - English Literature
Northumbria University
Newcastle Upon Tyne05.2008
Skills
- Salesforce administration
- Solution designing
- Salesforce Lightning components
- API integration
- SOQL and sosl expertise
- Copado DevOps
- Release and configuration management
- Automation techniques
- Change control process
- MuleSoft development
- DataWeave transformation
- MUnit testing framework
- Anypoint platform expertise
- RAML designing
- CloudHub deployment
Accomplishments
Integrated Housing Management System and Salesforce building APIs on the Anypoint Platform (Mulesoft).
Implemented a CI/CD GitHub Actions pipeline for MuleSoft API integration, enabling automated testing, and deployments across environments.
Designed and implemented Salesforce CRM/Customer 360 Transformation.
Technical delivery lead for Salesforce Service Cloud Voice
Technical delivery lead for Implementing Salesforce Case Management (Money Advice and Legal Services)
Timeline
ICT Development Analyst Manager
Broadacres Housing Association
2023.12 - Current
Senior ICT Development Analyst
Broadacres Housing Association
2022.01 - 2023.11
ICT Development Analyst
Broadacres Housing Association
2018.10 - 2021.12
Data Scientist
Computershare
2012.10 - 2018.10
Data Analyst
HMRC
2008.09 - 2012.10
Bachelor of Arts - English Literature
Northumbria University