Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Certification
Accomplishments
References
Generic

SIMON FILMER

Sittingbourne,Kent

Summary

Results-driven Senior Scrum Master with expertise in agile methodologies and cross-functional team management. Skilled in optimizing workflow efficiency and achieving project goals through strong leadership and communication. Background in problem-solving and adaptability, eager to apply facilitation and conflict resolution skills in dynamic environments.

Overview

30
30
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Senior Scrum Master

Fujitsu
Remote
07.2023 - 09.2025
  • Coached global Agile team across five countries, boosting team velocity by 15%.
  • Facilitated SAFe ceremonies and ART events to ensure consistent delivery cadence.
  • Implemented automation tools that enhanced collaboration and productivity by 12%.
  • Streamlined workflow processes, increasing operational efficiency.
  • Encouraged culture of continuous improvement through regular retrospective meetings.
  • Promoted adherence to Agile methodologies across all projects.
  • Guided teams in implementing Scrum framework to achieve project goals.

Cross Stream Architect

Fujitsu
Remote
06.2022 - 07.2023
  • Engineered reusable solutions for automation and data streams, cutting design time by 80%.
  • Developed onboarding templates to reduce implementation time by 75%.
  • Completed Global Data Protection and Security Risk Assessments to ensure compliance.
  • Led automation projects that enhanced operational efficiency.

Product Owner

Fujitsu
Remote
08.2021 - 06.2022
  • Developed product roadmap and backlog for Fujitsu's internal application Smartforms, ensuring adherence to SAFe delivery principles.
  • Evaluated market demands to inform feature integration in current products.
  • Strengthened client relations by managing stakeholder expectations proactively.
  • Coordinated software development teams to improve overall product quality.

Automation Capability Lead

Fujitsu
Remote
01.2020 - 08.2021
  • Directed teams across UK and NW Europe to implement multi-tenant automation, boosting productivity by 60%.
  • Maintained comprehensive documentation for all automation projects to support future reference.
  • Tested new automation tools to verify reliability and effectiveness.
  • Leveraged innovative technologies to drive significant process improvements.

Integration & Automation Architect

Fujitsu
Remote
03.2019 - 01.2020
  • Architected integrations across cloud and on-premise platforms, increasing delivery speed by 80%.
  • Resolved complex technical issues through innovative solutions.
  • Optimised workflows with targeted system integration methods.
  • Collaborated with clients, suppliers, and stakeholders for efficient project execution.

Service & Enterprise Management Systems Architect

Fujitsu
Remote
05.2005 - 03.2019
  • Architected reusable monitoring and management solutions for cloud, data centre, and hybrid environments, achieving 80% increase in design and deployment speed.
  • Developed and implemented strategic IT solutions to enhance system efficiency.
  • Evaluated emerging technologies to maintain competitive market advantage.
  • Documented systems architecture designs to promote transparency and knowledge sharing.
  • Resolved complex technical issues, significantly improving system stability.
  • Liaised between IT department and upper management to ensure effective communication regarding system updates.

Server Management and Administrator

Fujitsu
City of London
07.2002 - 05.2005
  • Maintained high-levels of system availability with regular infrastructure monitoring tasks on over 300 servers.
  • Performed meticulous software audits to confirm licensing compliance and identify potential savings opportunities on over 300 server devices and 2000 end user devices
  • Handled critical system updates, ensuring optimal enterprise efficiency.
  • Developed comprehensive data backup plans for guaranteed information preservation.
  • Optimised server functionality to ensure uninterrupted service provision.

Deskside Support Technician

Fujitsu
City of London
04.2000 - 07.2002
  • Prioritised tasks during high-volume periods, achieving all deadlines efficiently for over 2500 end user devices.
  • Delivered excellent customer service by responding to and resolving technical issues.
  • Identified system errors for early resolution.
  • Collaborated effectively within cross-functional teams for optimum results.

2nd Line Technician

Fujitsu
Footscray, Kent
08.1998 - 04.2000
  • Administered technical support as 2nd line technician, tackling escalated issues proficiently.

Technical Support Specialist

Fujitsu
Footscray, Kent
05.1995 - 08.1998
  • Guided users through step-by-step procedures; simplified complex instructions into layman's terms.
  • Improved customer satisfaction with timely resolution of technical concerns.
  • Resolved telephone technical issues by providing detailed troubleshooting steps.
  • Delivered high-quality remote support to over 50 callers per day

Education

Bachelor of Science (Hons) - Digital & Technology Solutions

BPP University
City of London
10.2019 - 06.2023

Secondary Education - 7 GCSE-equivalent subjects

Howard Grammar Secondary School
Gillingham, Kent
09.1982 - 06.1987

Skills

  • Agile Delivery & Frameworks:
    Scrum Kanban PI Planning Backlog & Roadmap Management User Story Development Continuous Improvement
  • Governance & Change Management:
    ITIL (Incident, Problem, Change) Prosci Change Management
  • Tools & Platforms:
    Jira Miro Asana ServiceNow TargetProcess Cloud Platforms (Azure, AWS)
  • Integration & Automation:
    Systems Integration Process Automation
  • Reporting & Metrics:
    Performance Tracking Executive Reporting Data-Driven Insights
  • Leadership & Collaboration:
    Stakeholder Engagement Conflict Resolution Team Collaboration Executive Communication

Websites

Affiliations

  • Golf, Cooking, The Great Outdoors, Lego, Music, Movies and Photography

Certification

Certified SAFe® 6 Practitioner, Certified SAFe® 6 Scrum Master, Certified SAFe® 6 Advanced Scrum Master, Certified SAFe® 6 Product Owner/Product Manager, Certified SAFe® 6 Release Train Engineer, Certified SAFe® 6 Lean Portfolio Manager. Prosci® Certified Change Practitioner. ITIL® Foundation Certificate in IT Service Management. Asana Workflow Specialist, Asana Ambassador.

Accomplishments

Received a Bronze Star award for driving a new solution through numerous internal vetting and security approval boards and saving costs.

References

References available upon request.

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SIMON FILMER