- To play and watch most sport
- I like to travel away for weekends around Europe
- Engagement with the staff, to create a quiz
simon Dunlop
Feltham,Middlesex
Summary
Results-oriented Operations Leader driving performance improvement and capability enhancement across workflows. Develops training programmes, monitors team performance, and implements improvement plans. Coordinates operational support for senior management, including facilities management and service delivery. Cultivates strong client and internal relationships through effective communication and consistent follow-through.
Overview
28
28
years of professional experience
Work History
Operations Manager
DHL Express
Colnbrook, Berks
02.2017 - Current
- Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
- Directed staff training, building a highly skilled and motivated operations team.
- Monitored staff performance and developed improvement plans.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Analysed performance data to identify trends, making strategic decisions to boost operational success.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Developed and enforced health and safety protocols, ensuring a safe workplace environment.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Sort Supervisor
DHL Express
02.2004 - 01.2007
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Created a supportive workplace that promoted teamwork and collaboration among staff.
Exports Agent
DHL Express
02.2001 - 01.2004
- Maintained accurate records of all transactions, client communications, and contracts.
- Delivered exceptional customer service to ensure client satisfaction and repeat business.
- Developed and maintained strong relationships with clients to build trust and loyalty.
Ops Processor
DHL Express
05.1998 - 01.2001
- Prioritised tasks effectively to manage workload during peak processing periods.
- Processed high volumes of data accurately and efficiently, meeting strict deadlines.
- Maintained up-to-date knowledge of processing software and tools to improve productivity.
- Completed paperwork to required standards and independently corrected errors.
Education
GCSE -
Whitton School
WhittonSkills
- Operations management
- Process improvement
- Quality control
- Health and safety
Interests
Timeline
Operations Manager
DHL Express
02.2017 - Current
Sort Supervisor
DHL Express
02.2004 - 01.2007
Exports Agent
DHL Express
02.2001 - 01.2004
Ops Processor
DHL Express
05.1998 - 01.2001
GCSE -
Whitton School