Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Simon Duggan

Summary

Experienced Manager with over 30 years of experience in the Food Industry successfully holding roles in Head of Operations, Supply Chain & Manufacturing. Skilled at leading teams as part of the day-to-day management team demonstrating excellent leadership skills, along with the ability to influence and engage with key stakeholders whilst delivering cost saving initiatives and projects.

Health & Safety, Compliance & Service Driven, I am also a confident, results driven individual who can influence change in the workplace via a positive, hard-working attitude and a flexibility and adaptability that enables me to successfully manage teams at all stages of development, whilst developing a culture of continuous improvement and strong team ethos. My ability to create, implement and analyses data capture systems within the operations team, enables me to create a high-performance team dynamic where KPIs and engaging, performance management create a forward thinking, progressive department, where lean manufacturing principles are encouraged, developed, and delivered. Career goal includes leveraging skills to enhance operational efficiency and strategic growth.

Overview

24
24
years of professional experience
5
5
years of post-secondary education

Work history

Site Lead

KP Klockner Pentaplast
07.2024 - 02.2025
  • Ensure the Health & Safety of employees and visitors at the site and that all KP safety rules are followed
  • Ensure Best in Class Quality & Service, while obtaining a competitive cost base
  • Accurate budgetary control, forecasting & management
  • Continuous improvement of all relevant operations metrics (e.g
  • Material Balance, Output/ Manhour, OEE%, DPMO, …)
  • Manage multi-disciplined teams including training, discipline, development and morale
  • Developed contingency plans to mitigate potential risks.
  • Enhanced operational efficiency by streamlining workflows.
  • Identified opportunities for cost saving without compromising on quality or safety standards,.

Head of Operations

Castle Dairies
11.2020 - 07.2024
  • Lead a Safety Culture whereby all processes and procedures are adhered to, whilst maintaining documentation on risk management and hazard identification
  • Lead the business in its Continuous Improvement culture by driving and implementing change
  • Participate in the development of a food safety culture, whereby everyone has the objective & can voice concerns
  • Work closely with the Technical Team to ensure compliance with customer requirements and legislation is always adhered to
  • Develop & support the Factory Managers with development plans, including training & skills matrices, soft skills and on the job training
  • Provide coaching and mentoring to Factory Managers and assist with any ongoing production problems
  • Identify opportunities for improvements and take appropriate actions to deliver improvements in people, process, and machinery
  • Analyze key metric data and deliver reports to the GM, identifying problem areas and suggestions for improvements
  • Create & implement a KPI suite so the operations team have a focal point for the analysis of performance, develop cost saving initiatives and give managers the platform in which to operate from
  • Developed an Engineering plan that Identifies critical spares for the business, with key contacts being identified & documented
  • Identify new equipment that would improve business output via Capitol projects
  • Examples Churn - £780,000 Spent output improvement 50% efficiency
  • Re-worker- £670,000 Automated Process of blending & Recipe Control 60% output gain with the plant
  • Achievements include 11% efficiency gain on individual products within the plant process, we are now showing a YOY improvement of 14% output vs this time last year & 5% reduction in Labor usage, Introduction of an Engineering Management software (E-maint) that allows all People within the facility to request work to be carried out, Audit Trails, Cost Analysis

Head of Operations

Zorba Delicacies
Ebbw Vale
05.2018 - 04.2020
  • Lead a Safety Culture whereby all processes and procedures are adhered to, whilst maintaining documentation on risk management and hazard identification
  • Work closely with Technical Team to ensure compliance with customer requirement and legislation
  • Management of 350 Core Employees, along with 80 Agency Staff across 7 day working pattern
  • Develop & support the Factory Managers with development plans, including training & skills matrices, soft skills and on the job training
  • Develop & support H&S Manger in the re-writing of all SSOW & Risk Assessment’s
  • To achieve high levels of targeted performance, customer satisfaction and quality standards, by adhering to and achieving targeted KPIs
  • To support a culture of continuous improvement and development, leading projects, setting training and succession plans
  • To achieve targets of Labour & Material performance within area of control
  • Achievements include reducing costs reduction in waste £230,000 over a 3-year deal
  • Cost reduction in PPE & Laundry £75000 over a 3-year deal, Waste & Effluent Project (Project Cost £260,000) annual savings £240,000 in Effluent charges from Welsh Water, Shift Change Patterns £100,000 Per Year, OOE +2% YOY, Staff Reduction Turn over plan 7% Site Service from 90% on Joining the business to 99%

Operations Manager

R F Brookes Ltd
Rogerstone
09.2016 - 05.2018
  • Lead a Safety Culture whereby all processes and procedures are adhered to, whilst maintaining documentation on risk management and hazard identification
  • Management of 450 Core Employees, along with 200 Agency Staff across 7 day working pattern
  • Overseeing 22 production lines in various capacities
  • Introduce and support Continuous Improvement within the business through the leadership of delivering and facilitating projects, developing and measuring standards for business process and identifying improvement opportunities in line with company objectives
  • Leading the continual process of delivering measurable improvements to the business, in line with cost, legislation and compliance
  • Lead projects, initiatives and focused training, by delivering quality training to all key stakeholders in the operational areas, with ongoing support to other areas
  • Ensuring that all changes are fully documented in a deliverable training format and comply with H&S and Technical requirements
  • Recommending and developing improvements
  • Ensuring that progress is maintained on an ongoing basis
  • Training and development of all relevant staff on new processes within project areas
  • Achievements include introducing KPIs to the operational team with all key metrics monitored, actioned and improved
  • OEE across 15 lines improved by an average of 8% in 6 months
  • Other achievements include designing and implementing a manufacturing MPS capacity planner using customer forecasts and key product data
  • Highlighting capacity and staffing constraints within our cooking, mixing and packing areas and facilitated and leading the training program on the introduction of daily ERP usage and reporting, using Microsoft Navision

Planning & Replenishment Manager

RF Brookes (2 Sisters Food Group)
Rogerstone
03.2014 - 04.2018
  • Demand Planning & Forecasting materials & Labour for the site
  • Maintaining & 360 feedback on the commercial forecast
  • Detailed Planning of promotional activity on the site
  • Deliver M&S Gold Std service 99.5%
  • Cross functional department meeting (S&OP) showing demand Day 1.-28 and monthly after that
  • Managing the material flow through the department by ensuring accurate information is given across the business
  • Attend Daily production meetings to discuss any production issues and implement action plans for any issues!
  • To drive change within the workplace and ensure staff are motivated and morale is high
  • To Manage and improve Company & Department set KPIs
  • Ensure Standard Work & Line mapping is implemented and followed

Shift Manager

RF Brookes (2 Sisters Food Group)
Rogerstone
08.2001 - 04.2014
  • Leading areas in both High-Risk Production & Low Risk Processing, reporting directly to Operations Manager
  • Managing critical areas including H&S, Quality, Food Safety, OEE, Waste Management and Coaching & Development
  • Leading around 70 staff
  • Utilizing ERP / MRP and in-house systems to monitor and deliver operational production plans
  • Key member of the operations team hitting daily production targets and driving continuous improvement
  • Attend Daily production meetings to discuss any production issues and implement action plans for any issues!
  • To drive change within the workplace and ensure staff are motivated and morale is high
  • To Manage and improve Company & Department set KPIs

Education

All GCSEs -

Lewis Boys Comprehensive School
Pengam, Caerphilly
09.1981 - 05.1986

Skills

  • Resilience in high-pressure situations
  • Risk assessment and mitigation
  • Crisis resolution
  • Building operational procedures
  • Operational strategy
  • Continuous Improvement implementation
  • Performance monitoring

Custom

Available on request.

Timeline

Site Lead

KP Klockner Pentaplast
07.2024 - 02.2025

Head of Operations

Castle Dairies
11.2020 - 07.2024

Head of Operations

Zorba Delicacies
05.2018 - 04.2020

Operations Manager

R F Brookes Ltd
09.2016 - 05.2018

Planning & Replenishment Manager

RF Brookes (2 Sisters Food Group)
03.2014 - 04.2018

Shift Manager

RF Brookes (2 Sisters Food Group)
08.2001 - 04.2014

All GCSEs -

Lewis Boys Comprehensive School
09.1981 - 05.1986

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