Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Timeline
Generic

Simon Craymer

Manchester

Summary

Having worked in both start-ups and corporate environments, I am adaptable to various working environments and driven to deliver quality in my performance. I have a passion for writing and the English language, engaging in content to customers and readers while also effectively communicating verbally. I am confident in my computer skills to approach any systems with an eagerness to learn and I am confident when speaking over the phone and video calls, or through emails to both colleagues and customers. The standards I set myself include meeting deadlines, being clear and approachable in open communication and problem solving, as I am keen to resolve issues or complaints with a successful outcome. I am keen to enhance my skills and continue growing professionally. My aim is to become a subject matter expert in my field and deliver at an exceptional performance while living a healthy work-home life balance.

Overview

7
7
years of professional experience

Work History

Inbound Customer Service Representative

BT/EE
01.2025 - Current
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Answered over 40 calls per shift to meet fast-paced call center demands.
  • Identified issues, analysed information and provided solutions to problems.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.

Warehouse Operative

Amazon
10.2024 - 01.2025
  • Managed the receipt, storage, and dispatch of goods in line with operational procedures
  • Operated warehouse machinery and equipment safely and efficiently
  • Collaborated with team members to meet daily targets and deadlines
  • Inspected goods for quality and accuracy during receipt and dispatch
  • Processed and prepared orders for shipment, including picking, packing, and labeling
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.

Technical Writer

Sigma Technologies
08.2023 - 10.2024
  • Created clear, concise, and user-friendly documentation for technical products, processes, and software
  • Collaborated with subject matter experts to gather information and ensure accuracy in documentation
  • Edited and revised technical content to maintain consistency, clarity, and adherence to style guides
  • Managed documentation projects to meet deadlines while coordinating with cross-functional teams
  • Compiled information in layman terms for customer clarification
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed version control and timely updates of documents through effective project tracking and organization skills.
  • Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.

SEO Senior Content Manager

Chennai Events Management Services
10.2017 - 08.2024
  • Researched and created high-quality, SEO-optimized content to improve website traffic and search rankings
  • Conducted keyword research using Ahrefs and Google Trends to identify target phrases
  • Wrote and edited blog posts, landing pages, and web content in alignment with SEO best practices
  • Developed meta descriptions, title tags, and other on-page SEO elements to enhance visibility
  • Monitored content performance using analytics tools like Google Analytics to inform optimization strategies
  • Implemented analytics tools to monitor content performance and adjust strategies accordingly.
  • Optimized conversion rates through targeted email marketing campaigns and landing pages.

Risk Analyst

Citi Bank
09.2020 - 11.2022
  • Identified, analysed, and assessed financial and operational risks to support decision-making processes
  • Conducted detailed risk assessments to evaluate potential impacts
  • Monitored risk exposure and implemented mitigation strategies to align with company policies and objectives
  • Collaborated with cross-functional teams to develop and update risk management frameworks
  • Ensured compliance with regulatory requirements by staying updated on industry standards and legal changes

Customer Service Representative

Unisys
07.2019 - 08.2020
  • Responded promptly to customer inquiries via phone, email, and chat, ensuring a professional and courteous manner
  • Resolved customer complaints efficiently while adhering to company policies and procedures
  • Collaborated with internal teams to address and resolve customer issues promptly

Education

Teaching English as a Foreign Language (TEFL) -

ITTT
08.2020

Bachelor of Arts - Communication and Media Science

Metropolitan University
06.2019

International Coaching Course - Football

TF University
06.2016

International Coaching Course - General Conditioning

TF University
12.2015

High School Diploma -

BME International Grammar School
06.2015

Cambridge Proficiency Certificate -

05.2015

Skills

  • Microsoft Office
  • DITA CMS
  • Oxygen XML Editor
  • JiRA
  • Tagtool
  • WordPress
  • Ahrefs
  • Google Analytics
  • Computer skills
  • Call center experience
  • Technical troubleshooting
  • Complaint handling

Languages

English
Hungarian

Hobbies and Interests

  • Football
  • Travel
  • Cooking
  • Hiking

Personal Information

  • Date of Birth: 09/30/97
  • Nationality: British Hungarian

Timeline

Inbound Customer Service Representative

BT/EE
01.2025 - Current

Warehouse Operative

Amazon
10.2024 - 01.2025

Technical Writer

Sigma Technologies
08.2023 - 10.2024

Risk Analyst

Citi Bank
09.2020 - 11.2022

Customer Service Representative

Unisys
07.2019 - 08.2020

SEO Senior Content Manager

Chennai Events Management Services
10.2017 - 08.2024

International Coaching Course - Football

TF University

High School Diploma -

BME International Grammar School

Cambridge Proficiency Certificate -

Teaching English as a Foreign Language (TEFL) -

ITTT

Bachelor of Arts - Communication and Media Science

Metropolitan University

International Coaching Course - General Conditioning

TF University
Simon Craymer