Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Simon Calaby

Telford,Shropshire

Summary

Care professional with keen focus on person centred care delivery. I am a naturally compassionate person who thrives in challenging situations and helping people in the most trying circumstances.


Overview

21
21
years of professional experience
7842
7842
years of post-secondary education

Work History

Service manager

Orsa Housing
Sedgley, Dudley
08.2024 - Current
  • Managing all aspects of the day-to-day running of the semi-independent living service for care leavers.
  • Responsible for placement matching of suitable referrals into the service. This includes risk assessment of each individual case to make sure not only that they are right for the service, but that the service is right for them.
  • Ensuring that rotas are filled correctly across both locations to ensure the correct levels of staffing are maintained at all times.
  • Worked with the senior management team to ensure compliance for OFSTED registration.
  • Led team meetings to set performance goals and review progress regularly.
  • Conduct regular staff supervisions.

Residential support worker (Young people)

Orsa Housing
Sedgley, Dudley
10.2022 - 09.2023
  • Implemented care plans for improved mental health.
  • Provided emotional support, enhanced self-esteem in young people.
  • Fostered a supportive living environment by creating homely surroundings.
  • Facilitated group activities for increased social interaction.

Team manager

KiP @ Maninplace
Telford, Telford and Wrekin
07.2020 - 10.2022
  • Responsible for the day-to-day running of a team of support workers, working on the front line with those suffering homelessness.
  • Representing KiP at daily council-led, multi-agency rough sleepers' task force meetings.
  • Overseeing referral process to ensure best outcomes for service users.
  • Conducted performance evaluations to identify areas of improvement.
  • Data collection and report writing to assist the CEO with funding applications.

Homelessness support worker

Maninplace
Telford, Telford and Wrekin
07.2019 - 07.2020
  • Provided emotional support to homeless individuals, promoting mental well-being.
  • Assessed needs of service users for tailored support plans.
  • Facilitated access to community resources, enhancing social integration.
  • Completed referrals to external accomodation providers within the sector.

Freelance eBay Sales consultant

Self employed
Telford, Telford and Wrekin
05.2015 - 07.2019
  • Helped online traders set up and run their businesses on eBay.
  • Created SEO-friendly templates to increase product views and sales.
  • Write engaging product descriptions.
  • Uploading products to the store once created.

Stay at home dad

Home
Telford, Telford and Wrekin
06.2013 - 05.2015
  • Running the household and raising daughters to allow my wife to take a new career opportunity.

Domiciliary care worker

We are the Care Company
Telford, Telford and Wrekin
10.2011 - 06.2013
  • Contributed to clients' emotional health by providing companionship, conversation, and mental stimulation on a daily basis.
  • Assisted in maintaining social activities for elderlies which resulted in enhanced mood levels and overall happiness.
  • Coordinated effectively with multi-disciplinary teams to ensure optimal patient care delivery at all times.
  • Delivered personalised care plans to improve quality of life for patients suffering from chronic illnesses or disabilities.

Third Party Platform Sales Manager

Choice Shops
Telford, Telford and Wrekin
08.2009 - 10.2011

Responsible for all aspects of running third-party sales platforms, such as eBay and Amazon.

Small business owner

Self employed
Telford, Telford and Wrekin
07.2006 - 08.2009

Folowing the birth of my youngest daughter I created and ran a home based domestic ironing business to allow me to look after out children.

Funeral attendant

L Tranter and Sons
Telford, Telford and Wrekin
06.2003 - 07.2006
  • Ensured respectful and dignified funerals by providing impeccable service to bereaved families.
  • Delivered emotional support for grieving individuals through empathetic communication.
  • Maintained clean and comfortable funeral home environment for a serene atmosphere.
  • Coordinated smoothly run funerals with meticulous attention to detail.

Education

NVQ Level 5 - Children and family services

ELA Training
London
03.2024 -

GCSEs - Maths

Thurston Upper Schhol
Suffolk

GCSEs - English

Thurston Upper School
Suffolk

GCSEs - Function Skills Maths Level 2

ELA Training
London
02.2024 -

GCSEs - Functional skills Level 2 English

ELA Training
London
02.2024 -

GCSEs - Technical Studies (Metal Work)

Thurston Upper School
Suffolk

GCSEs - Chemistry

Thurston Upper School
Suffolk

GCSEs - Physics

Thurston Upper School
Suffolk

GCSEs - Geography

Thurston Upper School
Suffolk

GCSEs - History

Thurston Upper School
Suffolk

NVQ Level 2 - Customer Service

NVQ
Telford, Telford and Wrekin
02.2010 - 08.2010

Skills

  • Familiarity with agile methodology
  • Service level agreement management
  • Compliance awareness
  • Knowledge of crm platforms
  • Microsoft platform-trained
  • Dynamic risk assessment
  • Cloud services proficiency
  • Efficient delegation
  • Knowledge of cybersecurity practices
  • IT infrastructure understanding
  • Service delivery expertise
  • Customer relations management
  • Holistic approach
  • Resource evaluation
  • Administrative procedures
  • Budgeting and fiscal reporting
  • Decision making
  • Service-orientated
  • Staff recruitment and retention
  • Delegating tasks
  • Customer complaint management

Affiliations

  • Wild Swimming
  • Camping
  • Walking
  • Cooking
  • Wine Making
  • Travel

Timeline

Service manager

Orsa Housing
08.2024 - Current

NVQ Level 5 - Children and family services

ELA Training
03.2024 -

GCSEs - Function Skills Maths Level 2

ELA Training
02.2024 -

GCSEs - Functional skills Level 2 English

ELA Training
02.2024 -

Residential support worker (Young people)

Orsa Housing
10.2022 - 09.2023

Team manager

KiP @ Maninplace
07.2020 - 10.2022

Homelessness support worker

Maninplace
07.2019 - 07.2020

Freelance eBay Sales consultant

Self employed
05.2015 - 07.2019

Stay at home dad

Home
06.2013 - 05.2015

Domiciliary care worker

We are the Care Company
10.2011 - 06.2013

NVQ Level 2 - Customer Service

NVQ
02.2010 - 08.2010

Third Party Platform Sales Manager

Choice Shops
08.2009 - 10.2011

Small business owner

Self employed
07.2006 - 08.2009

Funeral attendant

L Tranter and Sons
06.2003 - 07.2006

GCSEs - Maths

Thurston Upper Schhol

GCSEs - English

Thurston Upper School

GCSEs - Technical Studies (Metal Work)

Thurston Upper School

GCSEs - Chemistry

Thurston Upper School

GCSEs - Physics

Thurston Upper School

GCSEs - Geography

Thurston Upper School

GCSEs - History

Thurston Upper School
Simon Calaby