Summary
Overview
Work history
Skills
Websites
Affiliations
References
Timeline
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Simon Burns

KENDAL,Cumbria

Summary

Experienced professional with 12 years in customer service and sales at BT Shops, adept at handling billing and sales queries both face-to-face and over the telephone. Demonstrates strong data analytical skills, problem-solving abilities, and negotiating expertise. Proficient in database development with a focus on SQL and ASP/Web languages, as well as a strong working knowledge of HTML. Skilled in using the Microsoft 365 Office suite, maintaining excellent attention to detail and high accuracy levels. A dedicated team player with exceptional written and verbal communication skills, capable of working under pressure to meet tight deadlines.

Driven and creative individual with talent for crafting engaging and compelling content. Demonstrates strong writing skills and keen eye for detail. Ready to bring fresh perspective and contribute to impactful storytelling in [Desired Position] role.

Overview

39
39
years of professional experience

Work history

BT Business - Digital Content editor

BT Group PLC
Manchester, Lancashire
03.2017 - 04.2025
  • Manage day-to-day content uploading in a variety of content management systems.
  • Develop, create and deploy content & content solutions across all digital outlets for the website.
  • Adhere to and support the workflows and processes defined to optimise productivity. Make suggestions for continuous improvement
  • Edit and proofread a variety of content types for the website, ensuring it meets style, tone and marketing agree message requirements, as well as reflecting the BT Brand.
  • Own projects end-to-end as assigned and overseen by manager
  • Work proactively and volunteer assistance without being asked & under tight schedules.
  • Able to prioritise and reprioritise workload based on business priority / need.
  • Manage relationships with other teams.

Sales Channel Support – Solution Designer

BT Group PLC
London, City of London
01.2000 - 08.2016
  • Learnt to write HTML code, Active Server Pages, VB Script code to develop, build and create new technical solutions for new product launches utilising Dynamic Web applications hosted on our own Web Servers
  • Learnt to write Database calls to Microsoft SQL Databases to allow manipulation, interpretation and management of data by populating and presenting on to Web pages that show the search criteria results and that produce SLA (Service Level Agreement) reports as well as Web Analysis reports
  • Host Webinars Show and Tells for the upgrades and enhancements I have produced when required.

BT Retail Consultant

BT Group PLC
London, City of London
06.1986 - 12.1999
  • Handled cash transactions accurately maintaining financial integrity.
  • Lead the training of new staff members to improve team knowledge as a collective.
  • Supported marketing initiatives by setting up promotional displays.
  • Provided product knowledge to customers to help guide purchases.
  • Maintained tidy sales floor to enhance shopping experience.
  • Contributed to sales targets through active promotion of products.
  • Managed stock levels for optimal store performance.
  • Resolved customer complaints and process issues with proactive problem-solving skills.

Skills

  • Strong data analytical skills
  • Problem-solving and negotiating skills
  • Able to work to tight timescales, handles pressure well
  • A strong team player, willing to help colleagues and to learn
  • Very good written and verbal communication skills
  • Familiar with Microsoft 365 Office suite
  • Excellent attention to detail is always maintained to a high accuracy level
  • 12 years’ experience in the BT Shops on the high street and dealing with customers billing and sales queries face to face and over the telephone
  • Database development specialising in SQL and ASP/Web languages for database backend, intranet front end solutions
  • Strong working knowledge of HTML (HyperText Markup Language)
  • CMS navigation
  • Multimedia content creation
  • CMS software mastery

Affiliations

  • • Like to keep active by walking and exercising
  • • Enjoy reading and listening to music
  • • Exploring the Lake District with my Wife and our two dogs Tuppence & Ha’penny

References

References available upon request.

Timeline

BT Business - Digital Content editor

BT Group PLC
03.2017 - 04.2025

Sales Channel Support – Solution Designer

BT Group PLC
01.2000 - 08.2016

BT Retail Consultant

BT Group PLC
06.1986 - 12.1999

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Simon Burns