Simeran Mann
Bedford,Bedfordshire
Summary
Dedicated professional with a strong foundation in customer service, demonstrating clear communication, effective listening, and empathy. Committed to delivering exceptional service with a positive attitude and patience, aiming to contribute to organisational success and growth. Committed and hardworking individual, with attention to detail and organised being able to enhance team efficiency and achieve organisational goals and complete own workload.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Volunteer youth worker
4YP
Bedford, Central Bedfordshire
05.2025 - Current
- Fostered good behaviour through positive reinforcement techniques.
- Provided emotional support to aid in the mental well-being of children.
- Facilitated engaging activities for improved interpersonal skills amongst youth.
- Encouraged open communication by creating platforms for discussions on sensitive topics.
- Role modelled positive behaviour and interpersonal skills.
Childcare Provider
Self-Employed Childcare Provider
01.2023 - 05.2025
- Providing high-quality childcare services to support families with busy lifestyles, ensuring children’s well-being and development in a safe, nurturing environment.
- Utilising engaging activities to promote learning and a thriving atmosphere.
- Adhering to the Data Protection Act and safeguarding protocols to ensure the safety and security of children.
- Maintaining open communication with parents and sharing important information daily.
Family Care Assistant
NHS Bedford Hospital
01.2019 - 01.2023
- Assisted patients during their hospital stay, ensuring their comfort and well-being in a fast-paced, high-pressure environment, especially during the COVID-19 pandemic.
- Consistently upheld NHS policies on health and safety, contributing to a well-managed ward by ordering stock and maintaining equipment.
- Collaborated with senior staff, reporting safeguarding or health concerns to nurses and managers as required.
Babysitter
Local Bedford
01.2019 - 01.2021
- Provided babysitting services to local families, managing independent bookings and ensuring clear communication with parents.
- Supported children's well-being with a patient, compassionate approach, ensuring a safe and loving environment.
Childminder Assistant
Great Adventures
01.2017 - 01.2021
- Provided care and supervision for children from home to school and during after-school hours, ensuring a safe and stimulating environment.
- Organised and led a range of engaging activities to support children's learning and development.
- Collaborated closely with a small team, ensuring seamless communication and consistent care for children, following all relevant policies and procedures.
Assistant
Papa John’s
01.2018 - 12.2018
- Delivered high-quality customer service, managing telephone and online orders efficiently.
- Collaborated with team members in a fast-paced environment, ensuring timely and accurate food preparation in line with hygiene standards.
Retail Assistant
Local Store
01.2017 - 01.2018
- Managed stock and floor operations while providing exceptional customer service at the tills.
- Effectively handled complaints and returns, problem-solving in real-time to ensure customer satisfaction.
Nursery Practitioner
Kiddi Karu
01.2016 - 01.2017
- Delivered personal care to children, assisting with toileting, nappy changing, and other medical needs.
- Supported children's independence in daily activities such as meals and play, promoting self-care and dignity.
- Adhered to safeguarding procedures and conducted risk assessments to maintain a safe environment.
- Worked as part of a team, establishing strong relationships with families and professionals to deliver high-quality care.
Nursery Practitioner (Various Settings)
01.2014 - 01.2016
- Completed a two-year placement as part of my studies, gaining valuable experience in diverse nursery environments.
- Worked with children with challenging behaviours and disabilities, particularly in underprivileged areas, deepening my understanding of the needs and challenges faced by these communities.
Education
Foundation Degree - Child and Family Studies
Bedford College
01.2016 - 01.2018
CACHE Level 3 Diploma - Early Years Education and Care
Bedford College
01.2015 - 01.2016
Biddenham Upper School - Law, English, Maths, Health and Social Care, Leisure and Tourism
Bedford Academy - Religious Studies, English, IT, Applied Science, Health and Social Care, Adult Literacy, Adult Numeracy
Skills
- Early years music education
- First aid for children
- Sign language proficiency
- Adolescent mental health understanding
- Food safety practices
- Communication skills
- Safeguarding knowledge
- Leadership and guidance
- Empathy and compassion
- Behaviour management
Custom
I enjoy exploring new experiences, whether travelling with friends and family or trying new activities that challenge me to step outside my comfort zone. I am passionate about personal growth and self-improvement, both in my personal life and professional career.
Languages
Punjabi
Advanced
References
References available upon request.
Timeline
Volunteer youth worker
4YP
05.2025 - Current
Childcare Provider
Self-Employed Childcare Provider
01.2023 - 05.2025
Family Care Assistant
NHS Bedford Hospital
01.2019 - 01.2023
Babysitter
Local Bedford
01.2019 - 01.2021
Assistant
Papa John’s
01.2018 - 12.2018
Childminder Assistant
Great Adventures
01.2017 - 01.2021
Retail Assistant
Local Store
01.2017 - 01.2018
Nursery Practitioner
Kiddi Karu
01.2016 - 01.2017
Foundation Degree - Child and Family Studies
Bedford College
01.2016 - 01.2018
CACHE Level 3 Diploma - Early Years Education and Care
Bedford College
01.2015 - 01.2016
Nursery Practitioner (Various Settings)
01.2014 - 01.2016
Biddenham Upper School - Law, English, Maths, Health and Social Care, Leisure and Tourism
Bedford Academy - Religious Studies, English, IT, Applied Science, Health and Social Care, Adult Literacy, Adult Numeracy
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