Simeon Miller
Portland,Dorset
Summary
Personal Profile
I am highly motivated and consider myself to have a strong work ethic.
I have multiple years of customer service and sales experience as well as several years of management experience at different levels, from team leading to business management.
Throughout my working life I have gained a multitude of skills that have helped me to provide high levels of customer service and satisfaction, sales advice and product knowledge, stock and money handling and personal and business growth as well as a wealth of knowledge in many other areas such as strategic thinking, team leadership and organisation.
I believe my positive attitude allows me to build a good rapport with customers as a salesman as well as helping to build strong working relationships with my colleagues as part of a team. I also believe when I couple my positivity with my self motivated high work ethic it allows me to get the best out of those around me in any situation.
I feel I can adapt myself quickly to new surroundings as well as demonstrate exceptional teamwork as well as independent ownership which helps me to work well either in a team or at a more singular level.
Objective
I am currently looking to change positions as I would like to find a new and fresh challenge in which my skills, knowledge and experience can be applied in a way that is rewarding and provides satisfaction for both myself and my potential employer.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work history
Senior Business Development Consultant
Vodafone UK
Weymouth and Dorchester, Dorset
04.2022 - Current
- Completed opening and closing procedures each day.
- Confidently managed store and team in absence of store manager.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Drew on understanding of key markets to push development of business strategies.
- Consistently exceeded revenue targets through new account penetration and development.
- Closed complex, lucrative deals with new customers.
- Coached team to build client relationships and exceed sales targets.
- Attended prominent industry trade shows, exhibitions and events across UK.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Secured new commercial opportunities by strengthening sales pipeline with senior business teams.
Customer Sales Advisor - Promotion (Manager)
Carphone Warehouse
Weymouth, Dorset
01.2019 - 04.2022
- Improved after-sales assistance procedures, boosting customer satisfaction levels.
- Consistently exceeded customer expectations by correctly identifying needs and recommending optimal solutions.
- Maintained quality of service, ensuring up-to-date product knowledge to effectively upsell.
- Facilitated sales performance tracking, producing effective sales reports.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Protected customer safety, ensuring adherence to GDPR regulations across all tasks.
- Provided outstanding customer service and problem solving, cutting complaints.
- Drove revenue growth by making customers aware of current promotions and applying effective cross-selling strategies.
Customer Sales Advisor
Currys PC World
Weymouth, Dorset
11.2017 - 01.2019
- Maintained quality of service, ensuring up-to-date product knowledge to effectively upsell.
- Drove revenue growth by making customers aware of current promotions and applying effective cross-selling strategies.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Analysed sales to identify top-performing products.
- Managed objections by demonstrating effective de-escalation techniques and interpersonal skills over phone.
- Delivered commercially responsible decisions in every interaction to meet needs of customer and business.
- Delivered outstanding customer experiences through attentive care and faultless service.
Previous Work History
Available Upon Request
08.2014 - 11.2017
Education
Diploma of Higher Education - I.T. and Computing
09.2017 - 07.2019
BTEC Levels 2-3 - I.T. and Computing
09.2014 - 07.2017
ECDL - Levels 2 & 3 - IT Application and Microsoft Software
09.2017 - 07.2019
GCSEs - Senior Education
08.2009 - 07.2014
Skills
- Outgoing and enthusiastic
- Self-motivated
- Outstanding customer service
- Confident and Enthusiastic communicator
- Performance management
- Extensive technology knowledge (including phones, tablets and computing)
- EPOS knowledge
- Face-to-face selling
- Consultative selling
- Retail marketing
- Stock security
- Trend forecasting
- B2C sales and service
REFERENCES
Work Reference
Dave Stimpson
Multi-Site Senior Manager
Vodafone
Tel: 07555735268
E-Mail: davestimp27@gmail.com
Additional work and personal references available upon request.
Timeline
Senior Business Development Consultant - Vodafone UK
04.2022 - Current
Customer Sales Advisor - Promotion (Manager) - Carphone Warehouse
01.2019 - 04.2022
Customer Sales Advisor - Currys PC World
11.2017 - 01.2019
Weymouth College - Diploma of Higher Education, I.T. and Computing
09.2017 - 07.2019
Weymouth College - ECDL - Levels 2 & 3, IT Application and Microsoft Software
09.2017 - 07.2019
Weymouth College - BTEC Levels 2-3, I.T. and Computing
09.2014 - 07.2017
Previous Work History - Available Upon Request
08.2014 - 11.2017
Isle Of Portland Aldridge Academy - GCSEs, Senior Education
08.2009 - 07.2014
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