Simeon Adelekan
Glasgow
Summary
Dedicated and highly organized hotel receptionist with a passion for delivering exceptional guest experiences. Proven ability to efficiently handle front desk responsibilities, manage reservations, and provide outstanding customer service. Seeking a challenging position in a reputable hotel where my skills in communication, organization, and hospitality can contribute to creating a positive guest experience.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Front Office Manager
Whitefield Hotel
2019.02 - 2022.08
- Managed the front office staff, including receptionists, concierge, and administrative personnel.
- Provided leadership, guidance, and support to ensure a high level of customer service.
- Trained front office staff in customer service best practices.
- Coordinated guest check-ins and check-outs efficiently.
- Facilitated effective communication between various departments, such as housekeeping, maintenance, and management.
- Maintained and update guest records and information.
Front Office Manager
Ilorin Airport Hotel
2016.10 - 2019.01
- Reviewed front office log books and guest feedback forms to identify areas needing improvement.
- Handled difficult situations and guest complaints with professionalism and a focus on resolution.
- Performed inspection of public areas and recommended improvements to appropriate departments.
- Kept focused on critical components of operations to drive guest satisfaction.
- Maintained effective communication with other departments to ensure a cohesive and efficient hotel operation.
- Communicated with guests through various channels, including in-person, phone, and email.
Education
Bachelor of Science - Tourism & Hospitality Management
Eastern Mediterranean University
Cyprus 2011.09 - 2015.05
Skills
- Leadership: Proven ability to lead and motivate a team to achieve high levels of performance
- Customer Service: Strong focus on providing exceptional guest experiences and resolving issues promptly
- Communication: Excellent interpersonal and communication skills with both guests and staff
- Technology: Proficient in hotel management systems, reservation software, and Microsoft Office Suite
- Problem-Solving: Demonstrated ability to identify and address operational challenges effectively
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Front Office Manager
Whitefield Hotel
2019.02 - 2022.08
Front Office Manager
Ilorin Airport Hotel
2016.10 - 2019.01
Bachelor of Science - Tourism & Hospitality Management
Eastern Mediterranean University
2011.09 - 2015.05