Simaura Fernandes Rocha

• Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
• Maintained neat and clean store areas in line with health and safety policies.
• Minimised reporting errors when working in fast-paced environment with high volume of inventory.

• Picked and packed food deliveries per shift with maximum accuracy.
• Maintained excellent levels of cleanliness in working areas, continually adhering to strict health and safety regulations.
• Achieved production targets and maximised efficiency.
• Closely monitored temperatures to avoid health and safety risks.
• Operated equipment and machinery safely and responsibly for minimal error and maximised productivity.

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• Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
• Promptly identified and retrieved items in stock room to maximise sales opportunities.
• Managed customer complaints with prompt, mutually beneficial resolutions.
• Supported store goals..
• Maintained spotless store presentation through regular cleaning, organising and tidying.
• Provided effective self-checkout assistance, facilitating faster customer transactions.

• Customer service, stock replenishment and storage

Guaranteed customer satisfaction, offering various options to suit customer needs and aspirations.

• Expanded client base by offering exceptional customer service and communication.
• Responded to sales and quotation enquiries accurately and efficiently to achieve established sales metrics.
• Optimised closing rates, demonstrating sample products to explain characteristics and benefits.
• Sales of computer devices and accessories.
• Sales of telecommunications packages and services.
• Provision of multimedia and telecommunications services.

• Experience in cashier/counter service, room;
• Experience in replenishment and storage, pantry.

• Experience in customer service, cashier/counter;
• Experience in plating and cupping;
• Experience in replenishment and storage.