Sim Macit
Bournemouth,Dorset
Overview
5
5
years of professional experience
Work history
Operations Executive
Glow Green
2026.03 - Current
- Handled high volumes of inbound and outbound customer calls relating to boiler and air conditioning enquiries.
- Consistently achieved one of the highest ticket closure rates within the team.
- Diagnosed technical issues and guided customers through effective first-time resolutions.
- Coordinated engineer appointments while managing customer expectations from initial enquiry through to resolution.
- Built strong customer relationships by delivering a professional, solution-focused service.
- Used active listening and effective questioning to identify customer needs and tailor appropriate solutions.
- Managed customer objections and concerns with confidence, achieving positive outcomes through clear communication and problem solving.
- Maintained accurate CRM records, ensuring a seamless customer journey.
Restaurant Manager
Da Mario
2023.10 - 2026.03
- Managed the day-to-day operations of a busy family-run restaurant while maintaining exceptional service standards.
- Negotiated with suppliers to secure competitive pricing and improve business profitability.
- Trained and mentored front-of-house staff to deliver outstanding customer service and effectively resolve customer concerns.
- Built long-term customer relationships through exceptional service, creating a loyal and repeat customer base.
- Monitored competitor activity and adapted pricing and promotional strategies to remain competitive.
- Increased revenue by identifying opportunities to upsell food and beverage items while enhancing the customer experience.
Business Customer Care Colleague (KYC Specialist)
Barclays
2022.10 - 2023.10
- Managed a high volume of inbound and outbound calls with business banking customers.
- Built strong relationships by understanding customer needs and providing clear guidance throughout the KYC process.
- Used effective questioning and active listening to obtain accurate information and maintain regulatory compliance.
- Delivered a high standard of customer service while conducting end-to-end KYC reviews in line with FCA and AML regulations.
- Maintained accurate customer records with exceptional attention to detail and confidentiality.
Member Representative
Nationwide Building Society
2021.10 - 2022.07
- Recognised as a top performer for new current account openings across both branches, consistently exceeding expectations in a target-driven environment.
- Provided face-to-face and telephone customer interactions, resolving objections and delivering positive outcomes.
- Built strong customer relationships through effective communication.
- Ensured excellent customer service results while ensuring regulatory compliance and security standards.
- Responsible for overseeing branch cash holdings as Bankage Officer, accurately forecasting, ordering and balancing cash to meet customer demand and operational limits.
Education
GCSEs -
Parkstone Grammar School
Skills
- Rapport Building
- Negotiation
- Objection Handling
- Customer Retention
- Active listening
- Commercial Awareness
- Communication
- Problem Solving
- Organisation
- Time Management
- Adaptability
- Resourcefulness
- Upselling
Languages
English
Native
Turkish
Fluent
Timeline
Operations Executive
Glow Green
2026.03 - Current
Restaurant Manager
Da Mario
2023.10 - 2026.03
Business Customer Care Colleague (KYC Specialist)
Barclays
2022.10 - 2023.10
Member Representative
Nationwide Building Society
2021.10 - 2022.07
GCSEs -
Parkstone Grammar School