Sim da Silva

Outline:

Having been headhunted from Subdial, I quickly identified the need for a custom ERP to streamline the operation and leverage automation to reduce manual and repetitive tasks using stored data. I left before full completion of the ERP by mutual consent.

• Managed and oversaw the daily deliverables for the business, such as supply chain management, photography and content creation, including line management of 5 people
• Successfully scoped, built and rolled out an automation supported system for photography, content and listing which boosted productivity, provided company-wide visibility and allowed colleagues to self-manage.
• Provided ongoing system improvement while both supporting and carrying out bug fixes and troubleshooting
• Co-project managed and scoped for a CRM system
• Supervised and collaborated with internal and external stakeholders, ensuring seamless cross-department collaboration and execution of business activities
• Manage external stakeholders with IT projects, systems and support.

Overview:

As the first hire after the co-founders I was able to get a lot of exposure and make a real impact in a very fast paced scaling start-up environment. My last position was a promotion with the title changing to reflect the company's restructure and responsibilities

• Heavily involved in defining the company culture and establishing a forum for conversations around inclusion and democratising the space to appeal to people outside the watch community.
• There is a dedicated thread on a watch forum where I'm positively mentioned a few times.
• 95% deliverable deadline success rate for the weekly watch drop over my 2.5 year tenure.
• Setup onboarding process for new hires.

• End to end supply chain management, prioritising continuous process improvements.
• Managed company logistics overseeing the shipping of 100 items weekly, including packaging items and customs clearance.
• Established a hiring process and grew the Ops team to 4 members
• Established a process for and handled all return and warranty claims.
• Supported and carried out system improvements, bug fixes, and automation initiatives.
• Oversaw office management duties to maintain a productive work environment.
• Established daily company standups to provide company-wide visibility, unblock and address concerns for the day ahead and foster collaboration while increasing team spirit.

• Established and maintained relationships with third-party service providers to support business operations
• Scaled sales from £40k per month to 300k per month in the first 8 months and a further 5% month on month.
• Refined and established the company tone for most email conversations along with templates to improve efficiency
• Edited 250 images a week, eventually growing to 400 per week before establishing an outsourced partner.

• This position was centred around Brexit and ensuring the internal manufacturing sites and distribution hub are prepared, investigate & scope best ways to mitigate the impacts of Brexit and assist with AEO accreditation readiness.

• My role at Armit required me to manage all inbound logistics of wine in a timely manner while reducing costs and improving lead times.

• My key responsibilities were to ensure all lots have the appropriate shipping information applied prior to sale and to identify any concerns as well as to facilitate the post-sale fulfilment of lots to successful buyers.

• I was responsible for ensuring the correct import, export and sale paperwork was applied for and obtained in a timely manner and ongoing compliance queries for UK import and export regulations.

• My key responsibilities were to ensure that clients settled their storage fees, maintain inventory records and used e-customs to transfer lots on temporary admission or settle the suspended VAT with HMRC.