Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Silviya Stoycheva

22 Bennett Grove, London,United Kingdom

Summary

I am a fantastic person with great communication and listening skills. I consider myself a professional with a high motivation to achieve the best standards at my work. I am a friendly, strong individual as well as a very good team player. I respect diversity, and I am a very friendly and supportive person. For me, achieving and developing at work is essential and very important. However, the well - being of me and all my colleagues is a priority as a human being. I am a fast learner who is always striving to know as much as I can to perform extraordinary. I am patient and do not make any excuses whenever I need to put in more effort to learn new skills, approach things differently, or adopt new behaviours to succeed in my life. I am looking for new opportunities where I can implement my life and work experience and transform into a new career. Being part of the hospitality industry gave me confidence and enough personal and technical skills to make the next step in my career grow. I will be extremely happy to join a new environment, to learn from the best in the industry, and to contribute to a better and safer business environment. I am a very organised and up to the standards person.

My ability to adjust to new challenges and changes, together with my track record of achieving goals, provide me the skills I need to carry out this position's responsibilities successfully.

Overview

18
18
years of professional experience
9
9
years of post-secondary education

Work History

Supervisor

The White Company, Canary Wharf
London
01.2025 - Current
  • Delegated tasks appropriately, achieving a balanced workload among team members.
  • Organized team resources resulted in improved project timelines.
  • Implemented company policies effectively and maintained high standards of service delivery.
  • Managed daily operations to increase productivity.
  • Delegated tasks appropriately, achieving a balanced workload among team members.

Seasonal sales assistant

The White Company, Canary Wharf
London
09.2024 - 01.2025
  • Maintained a clean and organized shop floor, ensuring a pleasant environment for shoppers.
  • Boosted sales with up-to-date knowledge of seasonal promotions and discounts.
  • Handled customer complaints professionally to maintain a positive store reputation.
  • Improved customer satisfaction by providing excellent service and advice on product features.

Retail sales supervisor

Pandora Ltd
London, United Kingdom
09.2023 - 04.2024
  • Motivated sales teams to achieve daily store targets.
  • Lead daily operations to maintain smooth store running.
  • Resolved complaints to achieve full customer satisfaction.
  • Facilitated smooth store operations, performing daily opening and closing functions.
  • Mentored staff on handling and resolving customer concerns.
  • Cashed up tills and counted takings to balance books at business close.
  • Coached team to deliver top-quality customer service and uphold brand values.
  • Resolved customer queries efficiently, enhancing overall shopping experience.
  • Handled cash transactions accurately ensuring minimal discrepancies in till counts at end of day.
  • Promoted up-selling techniques among staff that resulted in increased average transaction value.

Sale assistant

Pandora Ltd
London, Greater London, United Kingdom
09.2019 - 08.2023
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.

Head waiter

Planet Hollywood, Gaucho Argentinian Restaurant
London, Greater London, United Kingdom
08.2015 - 08.2019
  • Delivered quality service by providing warm and welcoming environment.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.

Restaurant owner/Manager

Restaurant Muziqato
Stara Zagora, Bulgaria
01.2007 - 06.2015
  • Managed payroll by tracking employee hours and entitlements.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Supervised restaurant operations and enforced food and safety standards.
  • Developed menus with strict cost controls to maximise restaurant profits.
  • Checked end-of-day finances against orders processed to minimise losses.
  • Executed payroll processes to disburse staff payments.
  • Prepared and financed budgets for restaurant operations and events.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Developed and implemented strategies to reduce costs and boost profitability.

Education

Bachelor of Science - Business Accounting

Middlesex University
London
01.2020 - 09.2023

A-Levels - Intermediary in customs and tax activity

Knyaz Simeon Tarnovski High School of Economic
Stara Zagora, Bulgaria
09.1998 - 06.2004

Skills

  • Customer Service
  • Stock management
  • Visual merchandising
  • Leadership
  • Project scheduling
  • Employee management
  • Training and Development
  • Inventory management
  • Just In Time stock control
  • Stock loss prevention techniques
  • People Management
  • Stock control standards
  • Sales floor management
  • Staff supervision
  • Shop floor management
  • Microsoft office 365 suite

Languages

English
Advanced (C1)
Bulgarian
Proficient (C2)

Affiliations

  • My hobbies include travelling, sport, reading books. Not only I get personal satisfaction from these hobbies but also, they motivate me to develop an essential professional life such as teamwork and interpersonal skills.

Timeline

Supervisor

The White Company, Canary Wharf
01.2025 - Current

Seasonal sales assistant

The White Company, Canary Wharf
09.2024 - 01.2025

Retail sales supervisor

Pandora Ltd
09.2023 - 04.2024

Bachelor of Science - Business Accounting

Middlesex University
01.2020 - 09.2023

Sale assistant

Pandora Ltd
09.2019 - 08.2023

Head waiter

Planet Hollywood, Gaucho Argentinian Restaurant
08.2015 - 08.2019

Restaurant owner/Manager

Restaurant Muziqato
01.2007 - 06.2015

A-Levels - Intermediary in customs and tax activity

Knyaz Simeon Tarnovski High School of Economic
09.1998 - 06.2004
Silviya Stoycheva