Silvie Demba Arsene
Nottingham, United Kingdom
Summary
Motivated and friendly first-year university student seeking a part-time Retail Colleague position at Heron Foods. With customer service experience from a fast-paced food environment, i bring strong communication and teamwork skills, the ability to work well under pressure, and a genuine passion for helping people.
Overview
1
1
year of professional experience
Work history
Subway Team Member
Subway
Manchester
09.2024 - 04.2025
* Delivered excellent customer service in a busy and fast paced retail environment, making sure each customer felt welcomed and valued.
*Managed the cash register accurately during busy periods.
*Maintained high standards of store presentation by keeping the dining and kitchen areas clean, organised, and hygienic.
*Receive and organised deliveries, monitored levels in the inventory to avoid waste.
*Worked with team members everyday to reach daily goals and ensure a good service for everyone.
*Handled difficult customers, resulting in conflict resolution.
Sales and marketing assistant
Inside Success UK
Manchester
05.2024 - 07.2024
*Engaged directly with the public, building trust and representing the organisation professionally.
*Developed persuasive communication skills to encourage donations and community support.
*Worked with a diverse group of people, strengthening my public speaking abilities.
Education
Law with Psychology
Nottingham Trent University
Nottingham 09.2025 -
A-Levels - Law, Criminology, English Language
Pendleton Sixth form
Manchester 09.2023 - 06.2025
Skills
- Customer Service: friendly, welcoming approach with experience handling cash transactions and solving customers needs
- Team Work: ability to work closely with team members effectively to meet store goals and high standards
- Ability to work well under pressure during busy hours and adapting to changing priorities
- Experience receiving deliveries, keeping track of inventories and keeping everything tidy
- Happy to work in retail environments with a focus on productivity and attention to detail
- Problem-solving
- Communication skills
- Public speaking
Languages
Italian
Native
English
Fluent
French
Intermediate
Affiliations
- Reading
- Ice skating
- Cooking
Accomplishments
Mental health mentor 2023
- Monitored three secondary school students, adapting my communication style to support individuals facing different challenges.
- developed patience, understanding, empathy, and reliability through consistent long-term commitment to their wellbeing.
why heron Foods?
I'm especially interested in this role as having worked in a fast-paced customer environment, i understand the importance of remaining focused and calm while making every customer feel welcome. I'm excited to bring my positive attitude and strong work ethic to your store.
Timeline
Law with Psychology
Nottingham Trent University
09.2025 -
Subway Team Member
Subway
09.2024 - 04.2025
Sales and marketing assistant
Inside Success UK
05.2024 - 07.2024
A-Levels - Law, Criminology, English Language
Pendleton Sixth form
09.2023 - 06.2025