Silvia Sangiorgio
London,Greater London
Summary
Over 17 years of experience in the railway, looking for a career progression. Offering strong leadership and problem-solving skills with background in team coordination and process improvement. Knowledgeable about optimising workflows, enhancing productivity, and fostering collaborative environments.
Overview
18
18
years of professional experience
6077
6077
years of post-secondary education
Work History
Train Driver Manager
Arriva Rail London
London, Greater London
07.2024 - Current
- Manage emergency situations calmly, prioritising passenger welfare.
- Maintain customer-focused service.
- Keep abreast of changes in rail regulations for compliance purposes.
- Collaborate effectively with control centres for smooth operation coordination.
- Work within a team environment, contributing towards operational success.
- Honour company policies and procedures at all times, maintaining professional standards.
- Absorb and retained knowledge of rules, regulations and operating notices for maintaining smooth train operations.
- Remain calm and followed procedure in stressful situations.
- Manage a total of 30 drivers' competence and welfare.
- Conduct operational incidents investigations and disciplinary investigations required.
Train driver
Arriva Rail London
Willesden, Brent
07.2016 - 07.2019
- Ensured passenger safety by adhering to strict driving protocols.
- Supported punctual arrival with keen attention to timetable adherence.
- Performed routine checks on train equipment, ensuring optimal performance.
- Maintain routes and traction knowledge, rules and regulations, and adhering to company policies and standards.
- Managed emergency situations calmly, prioritising passenger welfare.
- Maintained customer-focused service, promoting positive interactions with passengers.
- Provided clear announcements over the PA system, ensuring effective communication.
- Maintained focus and situational awareness of conditions on train networks to guarantee smooth train operations.
- Observed signals applicable to train movements and reported irregularities to signalmen.
- Acted and adjusted driving techniques to suit prevailing weather conditions.
- Maintained concentration and tolerated seated position for extended periods of time.
- Remained calm and followed procedure in stressful situations.
- Provided updates, notices and announcements to passengers using PA system.
Train driver
Southern
London Victoria, Greater London
06.2009 - 07.2016
- Ensured passenger safety by adhering to strict driving protocols.
- Supported punctual arrival with keen attention to timetable adherence.
- Performed routine checks on train equipment, ensuring optimal performance.
- Maintain routes and traction knowledge, rules and regulations, and adhering to company policies and standards.
- Managed emergency situations calmly, prioritising passenger welfare.
- Maintained customer-focused service, promoting positive interactions with passengers.
- Provided clear announcements over the PA system, ensuring effective communication.
- Maintained focus and situational awareness of conditions on train networks to guarantee smooth train operations.
- Observed signals applicable to train movements and reported irregularities to signalmen.
- Acted and adjusted driving techniques to suit prevailing weather conditions.
- Maintained concentration and tolerated seated position for extended periods of time.
- Remained calm and followed procedure in stressful situations.
- Provided updates, notices and announcements to passengers using PA system.
Platform dispatch assistant
Southern
London - Clapham Junction, Greater London
05.2007 - 06.2009
- Ensured timely dispatch by coordinating platform activities.
- Managed passenger flow to minimise delays.
- Improved station safety with vigilant monitoring.
- Coordinated train departures for smooth platform operations.
- Conduct local security checks.
Education
A-Levels -
Teaching Diploma - Istituto Magistrale - Italy-
Sondrio - Italy_ 09.1993 - 07.1999
Certificate -
Assestech TOLO (Train Operator Liaison Officer)
Level 3 Assessor Award -
City & Guilds
NVQ Level 3 Investigation of Incidents/accidents -
City & Guilds
Personal Track Safety (PTS) trained -
Network Rail
Skills
- Quality Assurance
- Leadership
- Communication skills
- Language spoken: English - fluent / Italian - native
- Computer skills: Database management, Assure CMS system
Timeline
Train Driver Manager
Arriva Rail London
07.2024 - Current
Train driver
Arriva Rail London
07.2016 - 07.2019
Train driver
Southern
06.2009 - 07.2016
Platform dispatch assistant
Southern
05.2007 - 06.2009
A-Levels -
Teaching Diploma - Istituto Magistrale - Italy-
09.1993 - 07.1999
Certificate -
Assestech TOLO (Train Operator Liaison Officer)
Level 3 Assessor Award -
City & Guilds
NVQ Level 3 Investigation of Incidents/accidents -
City & Guilds
Personal Track Safety (PTS) trained -
Network Rail