Silvia Miscoli

Work History

Inception Group

London

05.2021 - 10.2023

Planned staffing levels based on evolving service demands.
Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
Led team to deliver outstanding hospitality operations.
Managing all bar operations including rota, supplier management and the training and compliance of all staff
Responsible for running events
Interviewing and recruiting new staff, conducting performance reviews.
Training junior team members and providing opportunities for growth and development
Ensuring HR compliance by following procedures for promotions, disciplinaries and staff records.
Running regular stock takes
Cash up at the end of the day, resolving any discrepancies in accounting.
Creating new menus and seasonal offers supplier management and the training and compliance of all staff

BBC Global

Mayfair, City of Westminster

09.2019 - 05.2021

Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Lead barista taking orders making high quality specialty and classic cocktail
Mixed alcoholic and non-alcoholic drinks
Oversaw inventory, sales and seasonal promotions
Trained, coached, and supervised new staff members.
Processed a range of documentation and entered information into databases.
Proactively participated in meetings and helped create new practices.
Handled customer complaints with empathy and composure.
Consistently met my short and long-term targets.
Accurately handled large amounts of money on the cash register.

Monkey's Pub

Rome

05.2019 - 09.2019

Warmly greeted guests upon arrival to create welcoming atmosphere.
Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Preparation of a wide variety of traditional cocktails and creation of personal cocktails
Table service and customer interaction
Pizza and sandwich maker

Foot Locker

Rome

05.2018 - 02.2019

Built rapport with customers being friendly, knowledgeable, and supportive customer service
Guided customers on purchases based on interests, promotions, and other sales and preferential parameters.
Recommended new products and upcoming events to customers
Rapidly assembled large and small orders for shipping to clients and make the necessary manifest and records
Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Performed tagging and labelling of warehouse inventory.
Reviewed and improved sales performance to routinely meet or exceed targets.