Silvia Markovicova
Summary
Detail-oriented, organised and self-motivated laboratory technician with extensive experience across multiple sectors. Demonstrated ability to produce highly accurate results with rapid turnaround times and keen to learn new skills. An avid outdoors enthusiast with passion for nature and the environment, seeking to transition into a hands-on role in line with my interests.
Overview
4
4
years of professional experience
Work History
Laboratory Technician
Eurofins
08.2024 - Current
- Master laboratory techniques with consistent, high-quality sample processing throughout daily workload.
- Processed over 1000 plates daily, achieving 95% accuracy across runs to ensure reliable results.
- Streamlined laboratory workflow, cutting average processing times by 25% to enhance efficiency.
- Trained and mentored new staff to uphold technical standards and ensure consistent quality.
- Assisted at additional stations during peak service hours to ensure timely operations.
- Use systems to identify special requirements for priority testing, completing 100% custom tests on time by following identified priorities.
Technician
Lanarkshire Valuation Joint Board
04.2024 - 08.2024
- Diligently measured properties to ensure accurate Council Tax Band applications, achieving considerable reduction in reviews and complaints.
- Crafted clear, concise documentation and reports effectively justifying decisions, enhancing transparency and accountability.
- Followed detailed instructions to complete assigned tasks accurately.
- Managed multiple projects simultaneously, showcasing adaptability.
Customer Service Advisor
Lloyds Banking Group
04.2022 - 04.2024
- Achieved 95% customer satisfaction scores consistently across support interactions.
- Tracked recurring customer problems and updated guides to reduce repeat issues.
- Resolved customer queries at first point of contact 98% of the time.
- Stayed composed during challenging conversations and complaints using listening and soft skills improving customer satisfaction and trust in the service.
- Handled high volumes of queries simultaneously and prioritised urgent requests correctly.
Education
Bachelor of Science - Human Biosciences
University of Exeter
Exeter01-2017
Skills
- Active listening and communication
- Problem-solving
- Time management and prioritisation
- Leadership and ability to teach
- Multilingual
Languages
English
Proficient
C2
Slovak
Proficient
C2
Czech
Advanced
C1
Interests
- Hiking and exploring new places
- Gym and functional fitness classes
- Rock climbing and bouldering
- Riddles, board games and crochet
- Team racket sports such as badminton
Timeline
Laboratory Technician
Eurofins
08.2024 - Current
Technician
Lanarkshire Valuation Joint Board
04.2024 - 08.2024
Customer Service Advisor
Lloyds Banking Group
04.2022 - 04.2024
Bachelor of Science - Human Biosciences
University of Exeter