Silvia Markovicova
Cumbernauld North,North Lanarkshire
Summary
Results-driven professional with a focus on time efficiency and expertise in sample processing and aseptic techniques. Strong analytical skills complemented by proficiency in data collection and analysis. Committed to fostering communication and development, aiming for continuous professional growth.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Laboratory Technician
Eurofins-Linlithgow
Linlithgow, West Lothian
08.2024 - 09.2025
- Human Biosciences graduate with hands-on experience in laboratory settings, employing aseptic techniques to ensure 100% sample integrity and eliminate retesting.
- Proven ability to thrive under pressure, consistently prioritizing tasks to meet tight deadlines without compromising quality.
- Adaptable team player, actively seeking feedback to refine testing techniques, enhancing speed and accuracy by 30% in previous roles.
- Calibrated laboratory equipment to achieve accurate test results.
- Collaborated proactively with team members, fostering harmonious work environment.
Trainee technician
Lanarkshire valuation joint board-High Blantyre
Blantyre, South Lanarkshire
04.2024 - 08.2024
- Diligently measured properties to ensure accurate Council Tax Band applications, achieving considerable reduction in reviews and complaints.
- Crafted clear, concise documentation and reports that effectively justified decisions, enhancing transparency and accountability.
- Thrived under pressure with proactive approach, consistently completing diverse tasks on time and exceeding business expectations.
- Followed detailed instructions to complete assigned tasks accurately.
- Demonstrated adaptability by working on various projects simultaneously.
- Collaborated with other technicians to coordinate workflow and receive assigned tasks.
Customer Service Adviser
Lloyds Banking Group
04.2022 - 04.2024
- Dynamic customer care specialist with a proven ability to elevate customer satisfaction above 90% through attentive listening and tailored solutions.
- Innovative problem-solver skilled in streamlining processes, enhancing customer journeys, and reducing wait times by effectively routing inquiries.
- Dedicated mentor committed to fostering team growth, leveraging experience to support new staff and ensure a seamless onboarding process.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Adhered strictly to policies and procedures for continued company compliance.
Education
Bachelor's Degree - Human Biosciences
University of Exeter
Exeter, Devon 09.2014 - 07.2017
Skills
- Time efficiency
- Sample processing
- Aseptic techniques
- Constructive communication
- Analytical problem solving
- Data collection and analysis
- Training and development
Languages
Slovak
Native
Czech
Fluent
Affiliations
- Traveling and exploring
- Completing courses in spare time to learn new skills
- Hiking and identifying tree species
- Crochet and other creative work
References
References available upon request.
Timeline
Laboratory Technician
Eurofins-Linlithgow
08.2024 - 09.2025
Trainee technician
Lanarkshire valuation joint board-High Blantyre
04.2024 - 08.2024
Customer Service Adviser
Lloyds Banking Group
04.2022 - 04.2024
Bachelor's Degree - Human Biosciences
University of Exeter
09.2014 - 07.2017
Similar Profiles
Narasimha SathyanarayanaNarasimha Sathyanarayana
Business Development Consultant at Linlithgow DistilleryBusiness Development Consultant at Linlithgow Distillery
Hayat SMAILHayat SMAIL
Responsable qualité at Eurofins Certification, Eurofins Consulting, Eurofins LaboratoiresResponsable qualité at Eurofins Certification, Eurofins Consulting, Eurofins Laboratoires
Bailey ReeseBailey Reese
Microbiologist at Eurofins Microbiology Laboratories (formerly Eurofins Food Integrity & Innovation)Microbiologist at Eurofins Microbiology Laboratories (formerly Eurofins Food Integrity & Innovation)
Alan FaircloughAlan Fairclough
Leading Storeman (Training) at FarmfoodsLeading Storeman (Training) at Farmfoods
John MaddenJohn Madden
Welfare Rights Officer at Cumbernauld & Kilsyth Citizens Advice BureauWelfare Rights Officer at Cumbernauld & Kilsyth Citizens Advice Bureau