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Results-driven Manager with extensive experience at State Farm FMC Insurance Group and Chase Bank, known for consistently exceeding performance targets through strategic sales initiatives and relationship-building. Expertise in staff management, organizational efficiency, and auditing complements a strong ability to adapt in fast-paced environments. Exceptional performance under pressure leads to high quality work and rapid execution of tasks. Career aspirations include leveraging skills to drive team success in dynamic settings.

Dedicated VIP Trip Design Specialist and Manager with a strong track record in the luxury accommodation sector. Proven experience in delivering the highest level of service to VIP clientele, with a focus on enhancing retention and fostering loyalty. Demonstrated leadership skills and a self-driven mindset. Extremely goal-oriented with focus on incremental growth. Extensive experience in spearheading numerous business development initiatives to enhance platform offerings. Proficient in enhancing productivity, elevating customer satisfaction, and boosting revenue and sales. Committed to optimizing operational processes and deepening provider relationships to foster a mutualistic partnership where both parties benefit and enjoy collaborating.

Passionate about joining an organization that fosters a culture of innovation, continuous learning,and personal growth. Possesses excellent command of diverse massage techniques and services. Supports guest comfort and relaxation with intentional communication and firm adherence to established processes.

Detail-oriented professional with expertise in data analysis and social media management, proficient in Microsoft Office applications including Word, Excel, and PowerPoint. Demonstrates strong time management skills to efficiently handle multiple tasks and projects. Committed to leveraging analytical skills and digital proficiency to drive organisational success.

Data Science MSc graduate from the University of South Wales, UK with a strong academic foundation in data analysis, machine learning, and research methods, complemented by over three years of professional experience in customer service and supervisory roles within food retail. Known for reliability, clear communication, and attention to detail, with practical experience leading teams and maintaining high standards of food safety and compliance. Brings an analytical mindset and a strong work ethic, and is seeking an entry-level full-time role to apply academic knowledge, develop professionally, and contribute effectively in a fast-paced working environment.

A dedicated multilingual professional with expertise in workshop facilitation and community arts delivery, specialising in inclusive and participatory mixed-access groups. Deep expertise in embodied practices (clowning, physical theatre, puppetry) and intercultural approaches, with high sensitivity to diversity, identity and social justice themes. Funded by ACE, WEMA, Bristol Redistro,etc. and founder of community initiatives. Passionate about celebratory, ritualistic, and accessible arts.

Dynamic Office Manager with a proven track record at Gordon Williams and Son, Inc., excelling in customer relations and financial reconciliation. Expert in streamlining operations and enhancing organizational efficiency, I leverage strong multitasking abilities and advanced QuickBooks skills to drive productivity and maintain confidentiality in all aspects of office management.

Results-focused with a proven track record in maintaining accuracy and confidentiality with financial records. Skillful and proficient in payroll processing and fostering effective communication across multiple departments. Recognized for exceptional organizational skills and attention to detail.

Dynamic professional with a robust skill set encompassing knowledge of regulatory standards, product integration, and sales strategy development. Demonstrates technical proficiency and effective delegation in team leadership roles, driving brand promotion and customer relationship management. Adept at negotiation techniques and supply chain management, ensuring time efficiency and client account management excellence. Committed to inspiring motivation and achieving organisational goals through strategic public speaking and time-management expertise.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Silvia Ghella

Summary

Overview

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Office manager

Customer Service Representative

Tour Guide

Shop Assistant

Education

Master of Arts - Virtual and Extended Realities

Bachelor of Arts - Arts, Media And Cultural Events

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Office manager

Customer Service Representative

Master of Arts - Virtual and Extended Realities

Tour Guide

Bachelor of Arts - Arts, Media And Cultural Events

Shop Assistant

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