Silvia Ezoba

• Supporting with People Projects and Solutions for the Immigrations Removal Centres
• Serving as an internal consultant using expertise and knowledge of people processes across the employee lifecycle to analyse business requirements and recommend solutions, supporting leadership and contract teams to scope, plan and execute delivery.
• Supporting with pay governance process relating to Trade Union pay negotiations
• Supporting with recruitment activities for director roles across all x 3 IRC’s
• Evaluating HR processes and their effectiveness working with the Central ER Teams to embed continuous improvement

Key achievements

• Development and embedment of absence reduction plan across x 3 IRC’s which has led to a decrease in working days lost so far in 2026.
• Contributed to the successful launch of Sonder wellbeing app in Gatwick IRC with 10% of the employee group activating the app and 76% of those colleagues using the app

• Lead and developed a team of ER Advisors and Case Managers, delivering high‑quality, consistent ER support across the business unit.
• Oversaw day‑to‑day ER service delivery, ensuring KPI/SLA achievement, effective workload management, and timely resolution of complex or high‑risk cases.

• Managed complex, high‑profile case portfolio, providing expert advice on performance, conduct, absence, grievances, and change programmes.
• Analysed ER data and trends to identify risks, improve processes, and support policy and service enhancements.
• Led continuous improvement initiatives, driving audits, quality assurance, and creation of case management dashboards.
• Collaborated with cross‑functional colleagues and specialist teams to ensure consistent ER practice and drive service‑wide improvements.
• Supported Employment Tribunal learning by reviewing outcomes and strengthening training, documentation, and processes.

Key Achievements

• Lead on Accelerate continuous improvement programme for Payroll, Learning and Defence Business unit. Leading to a reduction in LTI’s by 35%, voluntary attrition by 29% , and enhanced engagement scores of 79% for the UK group.
• Lead on Health Harmonisation programme for Health Scotland and England colleagues mitigating strike action and creating efficiencies in how payroll is processed. Advising and managing on a fair collective consultation process.

• Managed a varied caseload covering disciplinary, grievance, capability (performance and sickness), and conflict matters.
• Advised, coached, and trained line managers on policy and employment law, enhancing their understanding of best‑practice approaches.
• Identified Employment Tribunal risks and developed targeted mitigation plans to minimise exposure.
• Maintained accurate, confidential case records within the ER case management system and reported trends to leadership.
• Facilitated mediation and conflict resolution between employees, promoting a more harmonious workplace.
• Reviewed and updated HR policies to ensure alignment with current employment legislation.

Key achievements

• Trained HAAS managers on performance management process at a time when poor performance was impacting SLA’s and DWP guidelines which then contributed to the enhancement of performance management policy

• Collaborated with stakeholders to implement People Plan, ensuring alignment with business strategy.
• Served as the first point of contact for all complex ER cases across a population of approximately 450 employees.
• Delivered exceptional customer service to internal and external stakeholders, enhancing satisfaction.
• Advised and coached line managers and senior leaders on achieving optimal outcomes across end‑to‑end HR processes.
• Managed People Assistants and team members, providing support and guidance on an ad-hoc basis.
• Monitored departmental performance and control systems to ensure compliance with legislation and adherence to best practice.
• Supported wider local engagement activities to strengthen employee experience.
• Partnered with the Recruitment team to shape attraction and retention strategies.
• Acted as a trusted advisor to senior management on complex cases, mitigating risks to the business.
• Ensured ongoing learning and development for People Assistants.

Key achievements

• Developed Manager toolkit for disclosure of criminal convictions in line with Ban the box commitment. Leading to a partnership with CIPD Trust.
• ·Received a D&I Award on my work in increasing awareness around Carers Leave for managers and colleagues

Key Achievements

• Provided generalist HR support to 400–1,000 employees across multiple business areas, acting as a trusted advisor to managers and senior leaders.
• Supported the successful implementation of the Cascade Go HR system and ATS, improving data accuracy and HR efficiency.
• Contributed to major change projects including redundancies, TUPE transfers, IR35 changes, and wider organisational initiatives.
• Delivered training to line managers across performance management, absence, and disciplinary processes at both group and individual levels.
• Provided expert HR and legal advice on complex disciplinary and grievance cases, assessing risk, cost, and business impact.
• Built strong internal and external partnerships to support workforce planning and secure talent for critical roles.
• Interpreted HR data to drive insight‑led decision‑making and meaningful manager conversations.
• Ensured full compliance with employment legislation and supported HR audits and due‑diligence activities across the employee lifecycle.
• Improved HR and ER processes through operational analysis, continuous evaluation, and delivery of the People Strategy.
• Supported and guided the Recruitment Coordinator and collaborated closely with the People Director and People Manager.
• Reduced time‑to‑hire for Alcohol and Drug Technicians through process optimisation.
• Supported the closure of Hampton Knight and its integration into Medigold Health.
• Contributed to developing a company‑wide Career Ladder, strengthening the organisation’s EVP.
• Played a key role in implementing a new HR system, improving absence reporting and data capture.