Silvia Damiao

• Sorting & Categorization: Item Grouping requires pulling items out into logical categories (e.g., papers, apparel, kitchenware) so clients can clearly see what they own and reduce decision fatigue.
• Decision Support & Decluttering: Client Coaching guides clients through deciding what to keep, donate, sell, recycle, or discard, providing non-judgmental support while leaving final choices strictly to the owner.
• Relocation & Renovation Support: Move Management assists with pre-move decluttering, systematic packing, unpacking, or resetting homes post-renovation or bereavement.
• Project & Contractor Management: Third-Party Coordination may involve arranging donations, booking eco-friendly waste removal, selling items on the client's behalf, or coordinating handypersons, painters, and builders.

• Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
• Participated actively in pre-flight briefings, gaining awareness of relevant details about journey ahead for better preparedness.
• Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
• Demonstrated professionalism when dealing with challenging or difficult passengers to maintain peaceful journey environment.
• Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.

• Executed comprehensive payroll duties, from input and audit to processing and submission.
• Maintained complete and accurate employee records in compliance with regulations.
• Documented employee attendance, leave, and overtime while updating the database.
• Reported business performance and trends to enhance financial efficiency.

• Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.
• Managed office supply inventory, performing stocktake duties and ordering additional supplies on excel basis to exceed staff members' needs.
• Automated office operations, managed client correspondence and supervised data communications.

After my one year in Lisbon - Portugal, I decided to take time off to help my youngest daughter (who was 9 years old at the time) settle down back home.

• Assessed customer compliance with repayment schedules through thorough account reviews.
• Informed new customers on up-to-date credit terms and conditions.
• Developed credit control solutions through in-depth historic issue research.
• Chased clients to procure payments in line with agreed terms and conditions.

• Minimised disruptions by maintaining a clean and organised office space.
• Guaranteed accurate, compliant admin and reporting processes, resulting in outstanding audit results.
• Enabled smooth running of department by constantly monitoring supplies and promptly ordering low-stock levels.

• Managed starters and leavers, issuing P45s to enable accurate taxing.
• Completed pre and post-processing checks to ensure salaries were paid accurately and on time.
• Developed training initiatives and delivered instruction on logical database modelling for in-house staff and consultants.
• Guaranteed employee confidentiality, ensuring compliance with GDPR principles across all tasks.

• Managed starters and leavers, issuing P45s to enable accurate taxing.
• Guaranteed employee confidentiality, ensuring compliance with GDPR principles across all tasks.
• Completed pre and post-processing checks to ensure salaries were paid accurately and on time.

• Reconciled all company accounts, including credit cards and expenses.
• Managed invoices, refunds and returns.
• Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
• Prepared Excel spreadsheets to track banking transactions and financial performance.

• Accurately and efficiently prepared incoming orders through online services, ready for collection.
• Provided outstanding customer care, offering friendly greetings, service and accurate currency exchange.
• Handled large quantities of cash safely and responsibly throughout deliveries and balancing procedures.
• Carried out store-closing balancing procedures, reporting discrepancies to management for swift resolution.