Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Custom
Timeline
Generic

Silvia Costa

London,United Kingdom

Summary

Business and Marketing graduate with experience in digital content, online platforms, and customer-focused communication. Worked on retail-based promotional campaigns, supporting content creation and audience engagement. Gained exposure to digital workflows, data tracking, and cross-functional collaboration through roles in procurement and content operations. Reliable, fast-learning, and eager to contribute in a digital marketing or e-commerce team.

Overview

10
10
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work history

Content Moderator Specialist

TikTok
London
07.2022 - 07.2025
  • Reviewed and evaluated approximately 1,000+ videos daily, ensuring compliance with TikTok's community guidelines and safety standards.
  • Maintained a consistent accuracy rate above 85%, supporting platform trust and high-quality content standards.
  • Moderated bilingual content (Italian & English) for the Italian market, ensuring alignment with platform policies and brand safety standards.
  • Worked within cross-functional workflows, collaborating across moderation, quality review, and policy interpretation to improve consistency.
  • Delivered onboarding support and informal training to new team members, helping ensure alignment with moderation best practices.
  • Used internal tools to monitor content patterns and develop strategic awareness of digital trends, audience behavior, and platform integrity.
  • Handled high-risk issues swiftly, reducing potential negative impact on the community.

Purchasing Coordinator

Baglioni Hotel
London
04.2019 - 06.2022
  • Managed supplier relations and negotiated pricing, achieving cost savings of 10% on recurring orders while maintaining product quality.
  • Optimized stock levels through demand forecasting and inventory control, reducing overstock by 15% in six months.
  • Utilized accounting and ERP systems (SAP, AS400, Navision) for invoice management, purchase tracking, and financial reporting.
  • Worked with monthly purchasing reports and KPI data to assist in tracking costs and supplier performance.
  • Coordinated with multiple departments to align purchasing with internal operational needs.
  • Collaborated with finance department to ensure budget compliance, leading to effective cost management.
  • Gained experience in data-driven decision-making, cross-functional communication, and digital process optimization.
  • Improved vendor performance ratings with rigorous monitoring and feedback systems.

Retail Assistant & Social Media Coordinator

Calzatutto
Italy
01.2016 - 01.2019
  • Managed the store's Facebook and Instagram pages, building and engaging a community of 10,000+ followers through consistent, value-driven content.
  • Designed visual content using Canva and executed a weekly content calendar, publishing 3–4 posts per week to support seasonal campaigns and drive foot traffic.
  • Adapted tone and visuals based on customer insights, local trends, and in-store promotions to increase relevance and engagement.
  • Interacted with the audience online, responding to comments and messages to strengthen community loyalty and support conversion.
  • Provided daily support on the sales floor, including customer service, stock control, product recommendations, checkout operations, and visual merchandising.
  • Collaborated with store management on product selection and display strategy, integrating real-time feedback from customers and social media engagement.
  • Gained hands-on experience in brand communication, social engagement, content planning, and digital promotion.

Education

BA (Hons) - Business and Marketing

Arden University
07.2021 - 01.2025

High School Diploma - Accounting and Business Administration

Manzini
01.2005 - 12.2010

Skills

  • Digital Marketing Tools
  • Canva
  • Meta Business Suite
  • Facebook & Instagram for Business
  • Google Analytics
  • SEO Basics
  • Content Scheduling
  • Mailchimp
  • WordPress
  • Social Media Campaigns
  • Business & Productivity Tools
  • Microsoft Excel
  • ERP Systems
  • Data Reporting
  • Budget Tracking
  • CRM
  • Lark
  • Core Skills
  • Data-Driven Mindset
  • Communication
  • Collaboration
  • Attention to Detail
  • Time Management
  • Adaptability
  • Cross-Functional Teamwork
  • Customer-Centric Thinking

Certification

  • Google Analytics, Google Skillshop, 05/25, Key metrics, user behaviour, basic reporting tools.
  • Social Media Strategy Course, Social Media Geniuses, 01/22, Focused on branding, client acquisition, content strategy, and digital tools.

Languages

English
Italian

Custom

Canva, Meta Business Suite, Facebook & Instagram for Business, Google Analytics (basic knowledge), SEO Basics, Content Scheduling (manual & native tools), Mailchimp (basic knowledge), WordPress (basic knowledge), Social Media Campaigns (organic), Microsoft Excel, ERP Systems (SAP & Navision), Data Reporting & Budget Tracking, CRM Basic, Lark (team collaboration & internal communication), Data-Driven Mindset, Communication & Collaboration, Attention to Detail, Time Management, Adaptability, Cross-Functional Teamwork, Customer-Centric Thinking

Timeline

Content Moderator Specialist

TikTok
07.2022 - 07.2025

BA (Hons) - Business and Marketing

Arden University
07.2021 - 01.2025

Purchasing Coordinator

Baglioni Hotel
04.2019 - 06.2022

Retail Assistant & Social Media Coordinator

Calzatutto
01.2016 - 01.2019

High School Diploma - Accounting and Business Administration

Manzini
01.2005 - 12.2010

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Silvia Costa