Silvia Calenic
Daventry,UK
Summary
I have extensive experience providing tailored support and guidance to clients from my background as an Insurance Advisor. I excel in analyzing customer needs, recommending customized solutions, and maintaining ongoing relationships built on trust and clear communication. In this new role as a Customer Service Advisor, I will leverage my strong client-facing skills—listening attentively, addressing concerns, and delivering accurate, prompt assistance—to ensure high-quality service and overall customer satisfaction.
Overview
16
16
years of professional experience
Work History
Customer Service
Alphascootz ltd
Daventry, ENG
10.2024 - 11.2024
- Supported customers with scooter and e-bike setup and troubleshooting for optimal performance
- Handled customer complaints and warranty claims to ensure satisfaction
- Handled inquiries via phone and email with professionalism and speed
- Educated customers on maintenance and upgrades
- Coordinated with sales, technical, and repair teams to improve customer service
- Boosted customer loyalty through outstanding service and tailored solutions
Insurance Advisor
Kalon Financial Ltd
London, Greater London
08.2021 - 09.2024
- Developed relationships with new clients to increase company's market share.
- Enhanced customer trust by providing expert advice on various insurance products.
- Maximised revenue by converting enquiries into sales.
- Handled paperwork efficiently, reducing processing time significantly.
- Contacted potential clients and created rapport through cold calling, networking and using referrals.
- Audited policies for accuracy ensuring all information is up-to-date and correct.
- Gathered customer information to assess coverage needs and recommend products.
- Generated increase in new clients by proactively contacting previous quotes and lapsed accounts.
- Attended professional development training to enhance knowledge in the field of insurance advisory.
- Regularly communicated with clients keeping them updated about any changes or modifications in their policies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Label Engineer
MCC Labels
Daventry, Northamptonshire
12.2019 - 05.2022
- Evaluated customer needs to deliver precise quotes and cost estimates
- Collaborated with production teams to schedule and optimise workflow
- Collaborated with designers to validate artwork specifications for print
- Facilitated communication between sales, customer service, and production for seamless project execution
- Trained junior engineers and provided mentorship, enhancing their skill set and knowledge base.
- Analysed engineering project feasibility to support management decision-making.
Slitter Operator
MCC Daventry
Daventry
09.2016 - 12.2019
- Cut large master rolls of printed labels into smaller customer-ready reels using slitting machines
- Ensured reel counts were accurate and tension was correct to prevent label damage
- Packaged finished reels with protective materials, labels, and documentation
- Maintained tidy, organised workspace adhering to safety protocols
- Coordinated with press operators and production supervisors to meet deadlines and maintain workflow
Warehouse Operative
Walkerpack LTD
Daventry, Northamptonshire
05.2016 - 09.2016
- Reported issues and damages to senior warehouse staff for effective resolution
- Executed fast-paced picking and packing meeting targets
- Managed waste disposal and ensured clean working environment
- Maintained clean and organised workspaces for inspections
- Coordinated timely dispatch and ensured safe transportation of items
- Organised products in designated storage areas to maximise warehouse space
ACCOUNTANT
S.C.NETSATDV.SRL
Chisinau, Moldova
01.2009 - 01.2015
- Led cross-functional team to enhance project delivery efficiency
- Delivered expert telephone support
- Conducted collection calls to recover outstanding payments
- Registered new customers in database
- Handled general office duties and administrative tasks
- Checked and calculated accurate payment amounts and records
- Entered purchase ledger invoices and account information
- Calculated employee salaries
- Processed payments through online banking systems
- Enhanced team collaboration and productivity
Education
Level 4 - Businesses and Management
Canterbury Christ Church University
Northampton, Northamptonshire 06.2023 -
Skills
- Customer Service
- Positive attitude
- Relationship-building
- Customer retention
- Computer literacy
- Integrity and honesty
- Effective communication
Personal Information
- Total Experience: 3
- Industry: Insurance
Custom
A-Level or equivalent
Affiliations
- I love reading and listening to podcasts, especially those focused on personal growth. Continuous learning is important to me, and I believe it helps me stay motivated and adaptable. Spending quality time with my family is also a priority, as it fosters a supportive environment and shapes my values.
Languages
English
Fluent
Romanian
Native
Russian
Fluent
Timeline
Customer Service
Alphascootz ltd
10.2024 - 11.2024
Level 4 - Businesses and Management
Canterbury Christ Church University
06.2023 -
Insurance Advisor
Kalon Financial Ltd
08.2021 - 09.2024
Label Engineer
MCC Labels
12.2019 - 05.2022
Slitter Operator
MCC Daventry
09.2016 - 12.2019
Warehouse Operative
Walkerpack LTD
05.2016 - 09.2016
ACCOUNTANT
S.C.NETSATDV.SRL
01.2009 - 01.2015
Similar Profiles
Max SewellMax Sewell
Crew Member at McDonald'sCrew Member at McDonald's
Abbie BarnsAbbie Barns
Global Data Manager at Rugby SchoolGlobal Data Manager at Rugby School
Michelle AhtaramMichelle Ahtaram
Passenger Assistant at SM Taxis, Danetre CarsPassenger Assistant at SM Taxis, Danetre Cars
David EllisDavid Ellis
Customer Service at Bunnings WarehouseCustomer Service at Bunnings Warehouse
Harris FloresHarris Flores
Customer Service at Little CaesarsCustomer Service at Little Caesars