SILVER DRESCAN
BIRMINGHAM ,WESTMIDLANDS
Summary
Motivated professional demonstrating strengths in technical support and systems inspection. Adapts to changing demands through effective problem-solving and employee training. Committed to promoting operational excellence and knowledge sharing within teams. Motivated Computer Operator with experience in data entry, manipulation and management. Meticulous and hard-working to achieve accurate outcomes across varied IT support tasks. Proficient in Office 365 and Google Workspace applications.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Computer Operator
Jaguar Land Rover
Birmingham, westmidlands
03.2023 - 09.2024
- Executed daily data backup procedures, safeguarding critical information against potential loss.
- Provided technical support to staff, resolving issues to ensure uninterrupted workflow.
- Trained new employees on computer system usage, promoting adherence to best practices and company policies.
- Assisted in the development of operational procedures and documentation, improving team efficiency and knowledge sharing.
- Inspected computers and verified functionality by testing component parts.
- Created and updated internal tickets to document monitoring and recovery steps.
Education
Higher National Diploma - Business HND LEVEL 3-4-5
Harrow College
London, England01-2017
Skills
- Internal ticketing
- Systems inspection
- Technical support
- Employee training
- Microsoft Excel
- Equipment maintenance
- Process improvement
Languages
English
Advanced
C1
Romanian
Advanced
C1
Serbian
Intermediate
B1
Certification
- HND] certified
- Chartered BUSINESS HND LEVEL 1-5
Interests
READING BOOKS, SWIMMING, I LIKE TO COOK ALL DIFFERENT TYPES OFF FOOD
PLAYING FOOTBALL
VISITING AND HELPING ELDERLY PEOPLE ON MY FREE TIME
Timeline
Computer Operator
Jaguar Land Rover
03.2023 - 09.2024
Higher National Diploma - Business HND LEVEL 3-4-5
Harrow College