Silpa Sukumaran Bindu

• Execute overall processes related to configuring computing devices, such as laptops, mobile phones (android and IOS), Tablets, and iPads by utilising Intune MDM inside Azure Active Directory. Develop and organise documents inside the QT9 in the work order system. Conduct overall IT inductions and maintain asset register.

• Fixing issues of laptops, printers, PC’s, Mac, Android and IOS devices etc.

• Manage and organise all IT meetings and prepare IT meeting minutes.

• Delivered exceptional support by addressing and resolving support requests and technical concerns regarding information technology.

• Answered phone calls and responded to emails from clients.
• Addressed customer complaints and resolved issues.
• Scheduled meetings to discuss progress of projects and tasks.
• Trained and assigned tasks to team members.

• Analysed test results and prepared system-level evaluation reports to verify and validate system performance.

• Performed end-to-end testing on the applications based on test cases.

• Developed and implemented test procedures and reports for mobile applications across Android and IOS.

• Worked with device manufacturers, product managers, and development teams to test and optimize mobile products.

• Provided feedback to development teams on technical, troubleshooting, or operational issues.