Silpa Sabu
Feltham
Summary
Results-driven professional with extensive experience in administration, project management, HR, and healthcare operations. Adept at managing complex administrative tasks, streamlining processes, and supporting teams to enhance efficiency. Proficient in Office 365, data management systems, and Agile methodologies. Passionate about continuous improvement, problem-solving, and effective communication to drive organizational success.
Overview
5
5
years of professional experience
Work History
Senior Administrator
NHS Foundation Trust
London
03.2025 - Current
- Managed administrative functions, ensuring seamless operations and workflow efficiency.
- Oversaw workload distribution, coordinated recruitment processes, and facilitated communication.
- Handled data extraction, incident logging, and appointment scheduling.
- Ensured compliance with data protection regulations and company policies.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
Project Administrator
Pharmassist solutions UK
United Kingdom
09.2023 - 11.2024
- Managed multiple projects, coordinating timelines, stakeholders, and documentation.
- Supported the implementation of IT solutions to improve operational efficiency.
- Utilized Agile and Scrum methodologies to track deliverables and project deadlines.
- Assisted in software deployment and system integration.
- Tracked costs and schedules using specialised software applications designed for effective project administration.
Administrative & Customer Support Roles
Carepulse health UK
United Kingdom
09.2022 - 10.2023
- Managed customer inquiries, complaints, and provided excellent service.
- Handled scheduling, documentation, and general office administration.
- Supported teams with IT-related troubleshooting and administrative coordination.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
HR Assistant
Uriah solutions
India
01.2020 - 08.2022
- Coordinated recruitment, onboarding, and employee record management.
- Facilitated staff training, handled payroll, and ensured HR compliance with labor laws.
- Monitored employee performance and conducted regular evaluations to improve workplace efficiency.
Education
AAT -
Association of Accounting Technicians
04/2025 -
MSc - International Business
Brunel University London
Uxbridge 09/2022 - 09/2024
Bachelor’s Degree - Commerce (Finance & Taxation)
C M S College
India 06/2017 - 06/2020
Skills
- Administration & Office Management
- Project Coordination & Process Optimization
- HR & Recruitment Support
- Data Management & Reporting
- Meeting & Diary Management
- Incident & Risk Management
- Strong Problem-Solving & Multitasking Abilities
- Proficient in Microsoft Office 365 & IT Support
- Knowledge of Data Protection & Compliance (GDPR, Data Protection Act)
- Agile (Scrum) & Prince2 Methodologies
- Effective Communication & Stakeholder Engagement
- Project & Incident Management: Service-now, Services Hub, Charts
- Remote Support Applications: TeamViewer, AnyDesk, Remote Desktop Manager, Skype
- Cloud Platforms: Microsoft Azure, Office 365
- Methodologies: Agile (Scrum), Waterfall, Prince2
- Operating Systems: Windows, Mac, Linux
- Web Technologies: HTML, CSS
- Ability to prioritize tasks effectively and manage multiple responsibilities
- Strong stakeholder communication and relationship-building skills
- Commitment to confidentiality and regulatory compliance
- Analytical and problem-solving approach with attention to detail
- Passion for continuous learning and professional development
Reference
Available upon request.
Timeline
Senior Administrator
NHS Foundation Trust
03.2025 - Current
Project Administrator
Pharmassist solutions UK
09.2023 - 11.2024
Administrative & Customer Support Roles
Carepulse health UK
09.2022 - 10.2023
HR Assistant
Uriah solutions
01.2020 - 08.2022
AAT -
Association of Accounting Technicians
04/2025 -
MSc - International Business
Brunel University London
09/2022 - 09/2024
Bachelor’s Degree - Commerce (Finance & Taxation)
C M S College
06/2017 - 06/2020
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