Dynamic professional with extensive hands-on experience in customer service and a proven ability to navigate challenges effectively. Strong problem-solving skills and a proactive approach to new tasks ensure successful outcomes in fast-paced environments. Recognized for adaptability, creativity, and a results-oriented mindset that drives performance and innovation. Committed to making meaningful contributions that align with and advance organizational goals.
Hi, I’m
Silin Zhang
Liverpool,LIV
Summary
Overview
1
years of professional experience
1
Language
Work History
Uniqlo
Advanced partner
02.2025 - Current
Job overview
- Responsible for daily sales operations, including assisting customers with product selection, managing fitting rooms, and handling cashier tasks efficiently. Actively involved in inventory control to ensure products were well-stocked and accurately displayed, while also supporting promotional activities and providing feedback to improve store layout and visual presentation. This role enhanced teamwork, strengthened customer service skills, and contributed to overall store efficiency and customer satisfaction.
UKEC
Education advisor
11.2024 - 02.2025
Job overview
- Advised international students on applications and visas. Maintained CRM records and coordinated with universities to ensure accurate guidance and timely support.
University Social Media Center
Group leader
07.2019 - 09.2020
Job overview
- Led content planning and editing for university social platforms. Coordinated with leadership and trained new members, improving team output and engagement.
Education
University of Nottingham
MSc from Computer Science - Merit
09.2024
University Overview
- Major course: Human-AI Interaction | Linear & Discrete Optimization | Machine Learning | Mixed Reality | Research Methods | Designing Intelligent Agents
- Project: Detection Emotion by Using Kinect in Museum
- Developed a multimodal emotion detection system using camera and voice input, enhanced with AI-based emotion recognition to adapt museum content based on visitor emotions. The system improved engagement through personalized experiences while respecting data privacy and ethical considerations.
ShanDongJianZhu University
BSc from Computer Science - Merit
06.2022
University Overview
- Major courses: Digital Logic | Embedded Linux | Programming Fundamentals | Smart Terminal Development | Compiler Principles | Data Structures | Network OS | Software Engineering
- Project: Automated Watering System
- Developed an ESP32-based IoT plant watering system using sensors and MQTT, auto-adjusting irrigation via soil moisture and mobile app control with cloud storage integration.
Skills
Customer service expertise
Timeline
Advanced partner
Uniqlo
02.2025 - Current
Education advisor
UKEC
11.2024 - 02.2025
Group leader
University Social Media Center
07.2019 - 09.2020
ShanDongJianZhu University
BSc from Computer Science - Merit
University of Nottingham
MSc from Computer Science - Merit
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