Sila Ercument
Orpington,Kent
Overview
12
12
years of professional experience
Work history
Eyewear Sales Representative, Mert Optician
Mert Opticans
Kyrenia, North Cyprus
06.2019 - Current
- Maximised business potential by providing excellent customer service and ensuring client retention.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Helped resolve client problems quickly with superior customer service.
- Consistently achieved against personal goals and KPIs to improve overall company sales performance.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Collected and processed payments.
Reservation
Malyali Touristic LTD.
North Cyprus, Famagusta
06.2014 - 06.2025
- Dealt with high-volume calls and emails competently to meet service targets.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Processed payments and online bookings with zero error.
- Used various computer software's to manage various customer bookings.
- Communicated reservation confirmations to guests via post and email.
Slot Attendant
Lords Palace Hotel Casino
North Cyprus, Kyrenia
09.2017 - 05.2018
- Trained and oriented new chip runners in proper procedures and security protocols.
- Collected cards and tickets from players and computed and verified amounts won or lost for house accounting requirements.
- Supported floor operations by preparing collection reports and delivering tickets, cards and money to game callers.
- Recorded amount of tickets cashed and amount paid after each event, investigated discrepancies and submitted timely accounting records.
- Efficiently managed accurate money transfers and protected transactions with standardised procedures.
Slot attendant
Limak Hotel and Casino
North Cyprus, Famagusta
08.2016 - 08.2017
- Trained and oriented new chip runners in proper procedures and security protocols.
- Efficiently managed accurate money transfers and protected transactions with standardised procedures.
- Supported floor operations by preparing collection reports and delivering tickets, cards and money to game callers.
Call Centre Representative
Aydogan Gamin and Software Service LTD.
North Cyprus, Kyrenia
05.2013 - 05.2014
- Answered customer queries daily via inbound calls, emails and live chats.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Made requested outbound calls to businesses and individuals daily, exceeding team average
Education
Has not completed - International Law
Near East University
Nicosia 09.2023 - 01.2024
Skills
- Marketing
- Order processing
- Problem solving strength
- Acquiring clients
- Target-driven
- Account servicing
- Sales strategies
- Revenue generation
- Self-motivated
- Exemplary communicator
- Product knowledge
- Interpersonal communication skills
- Face-to-face selling
- Sales expertise
Languages
English
Fluent
Timeline
Has not completed - International Law
Near East University
09.2023 - 01.2024
Eyewear Sales Representative, Mert Optician
Mert Opticans
06.2019 - Current
Slot Attendant
Lords Palace Hotel Casino
09.2017 - 05.2018
Slot attendant
Limak Hotel and Casino
08.2016 - 08.2017
Reservation
Malyali Touristic LTD.
06.2014 - 06.2025
Call Centre Representative
Aydogan Gamin and Software Service LTD.
05.2013 - 05.2014