Sila Bayram
Swansea,City and County of Swansea
Summary
Dynamic and organised professional capable of greeting, serving, and advising customers to facilitate business growth and repeat purchases. Adapt at adhering to all companies’ policies, procedures and guidelines. Capability to ensure high levels of customer satisfaction through delivering excellent sales service.
Excel at providing accurate information and solutions to guarantee business success. Ability to handle customer complaints in a patient and compassionate manner.
Instrumental in collaborating with the immediate team, as well as other teams and departments within the company, to ensure a smooth workflow.
Articulate communicator with exceptional interpersonal skills; foster and fortify productive professional relationships with individuals at all levels of an organisation and from diverse cultures and industries.
Overview
5
5
years of professional experience
Work history
Boots Beauty Specialist (BBS)
Boots UK
Brighton, Brighton and Hove
10.2024 - 10.2025
- Offered tailored advice on makeup application techniques, improving clients' self-confidence.
- Collaborated closely with colleagues to deliver excellent team performance in busy periods.
- Delivered exceptional customer service by attentively listening to clients' needs.
- Created personalised skincare routines with product recommendations.
- Maintained cleanliness and hygiene of workstation, promoting a professional environment.
- Utilised specialised beauty equipment safely and effectively for optimal results.
- Adhered strictly to health and safety regulations, ensuring client welfare at all times.
- Kept up-to-date with latest industry trends by attending training workshops regularly.
Retail sales assistant
H&M
Brighton, Brighton and Hove
08.2022 - 02.2023
- Enhanced customer satisfaction by providing exceptional service and addressing queries.
- Coordinated seamless returns and exchanges process for enhanced customer loyalty.
- Processed transactions at the till, ensuring accurate handling of cash and card payments.
- Accomplished store cleanliness by routinely tidying displays and shelves.
- Handled customer enquiries with professionalism, fostering positive brand image.
- Assisted customers in product selection for increased sales.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Followed company procedures and guidelines for smooth retail operations.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
Receptionist
Cellys Hair Salon
, West Sussex
01.2021 - 04.2022
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Completed data entry tasks whilst adhering to strict deadlines.
- Handled appointment scheduling to ensure smooth daily operations.
- Reduced waiting times through effective time and resource management.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
Cafe waitress
Honeybee Dougnuts
Worthing, West Sussex
06.2021 - 08.2021
- Maintained up-to-date knowledge of menu items to aid customers in their selection.
- Managed food and beverage orders with accuracy to ensure customer satisfaction.
- Coordinated with kitchen staff for timely delivery of meals, enhancing dining experience.
- Demonstrated product knowledge when recommending menu items, leading to increased sales.
- Dealt with customer complaints promptly, ensuring satisfactory resolution and retention of clientele.
- Reset tables quickly after cleaning them contributing towards a neat and inviting ambience.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Followed health and hygiene standards when handling food and cleaning restaurants.
Education
PHARMACY
University of Swansea
09/2025 -
A-Levels - Chemistry, Biology, Maths
Shoreham Academy
09/2021 - 06/2023
GCSEs - Maths, English Language/literature, Further Maths, Physics, Biology, Chemistry, FOOD TECH, History
Shoreham Academy
Skills
- Sales technique
- Strong Sensitive client communication
- Retail sales strategies
- Active Listening
- Computer Skills eg SPSS, Excel
- Team Work
- Relationship building
- Time management
- Client Hospitality and personalised service
- Calm under pressure
- Problem Solving
Languages
English
Proficient (C2)
Turkish
Proficient (C2)
Affiliations
- Violin
- Fitness
- Tennis
- Reading
Timeline
Boots Beauty Specialist (BBS)
Boots UK
10.2024 - 10.2025
Retail sales assistant
H&M
08.2022 - 02.2023
Cafe waitress
Honeybee Dougnuts
06.2021 - 08.2021
Receptionist
Cellys Hair Salon
01.2021 - 04.2022
PHARMACY
University of Swansea
09/2025 -
A-Levels - Chemistry, Biology, Maths
Shoreham Academy
09/2021 - 06/2023
GCSEs - Maths, English Language/literature, Further Maths, Physics, Biology, Chemistry, FOOD TECH, History
Shoreham Academy
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