Sik Yan, Olivia Yeung
Edinburgh
Summary
A results-driven Technical Sales Professional with over 12 years of expertise in lifting systems and engineered capital equipment. A former Otis Senior Sales Executive with a proven track record of securing high-value (£2.5M+) modernization projects and maintaining elite-level service retention (>95%). Expert in competitive displacement (Recapture), market mapping, and navigating complex tender processes. Currently based in Edinburgh, seeking to leverage extensive Otis product knowledge and technical sales leadership to drive maintenance contract growth across Scotland.
Overview
16
16
years of professional experience
Work history
Senior Modernization Sales Executive
KONE ELEVATOR (Hong Kong) Ltd
Hong Kong
2021.04 - 2022.07
- Market Share Expansion: Achieved company's growth and profitability through actively tendering, securing over 20 units of lifts in one year through building networking with building consultants, architects, property management companies and referral from home owners.
- Facilitated sales lifecycle for engineered upgrade solutions focused on digital monitoring and IoT service integration.
- Assisted in conducting site surveys to identify potential modernisation solutions.
- Supported efforts to enhance deal size through value-added upselling.
Senior Sales Executive
OTIS ELEVATOR COMPANY
Hong Kong
2011.08 - 2019.01
- Market Share Expansion: Leveraged existing client base and expanded company's growth through tenders (both maintenance and modernisation). Career highlight: securing £2.5M residential modernisation project (Otis: 8 units, others: 7 units) through technical analysis and presentation, networking, sophistication in tender procedures, controlling costs, and internal teamwork.
- Service Portfolio Growth: Achieved 100% conversion rate from warranty to long-term maintenance contracts for new installations over 8 years.
- Revenue Protection: Maintained >95% service renewal rate, generating stable recurring revenue through proactive lifecycle partnership management.
- Cross-Functional Leadership: interface between clients and field engineering teams, ensuring 100% technical compliance on complex bids for universities, and government bodies.
- Experienced in tender design and alterations to reflect customer's needs and wants.
- Customer-focused, keen on building long-standing partnerships with different types of customers, including homeowners, property management companies, and private and public sectors.
Sales Executive – Life Sciences Division
MERCK LTD
Hong Kong
2007.01 - 2010.12
- Growth Performance: Delivered 25-30% annual sales growth through technical B2B consultative selling within industrial and laboratory environments.
Education
BSc - Applied Chemistry
Hong Kong Baptist University
Hong KongProfessional Diploma - PR & Communications
CUHK
Hong KongSkills
- Strategic Recapture
- Technical Sales
- Stakeholder Leadership
- Territory Management
- Compliance
- Cross-functional collaboration
- Client relationship management
- Contract negotiation
Languages
- English (Fluent)
- Mandarin (Fluent)
- Cantonese (Native)
Additional Information
- Licenses: Full UK Driving Licence (Clean).
- Right to Work: Eligible to work in the UK (No sponsorship required).
Timeline
Senior Modernization Sales Executive
KONE ELEVATOR (Hong Kong) Ltd
2021.04 - 2022.07
Senior Sales Executive
OTIS ELEVATOR COMPANY
2011.08 - 2019.01
Sales Executive – Life Sciences Division
MERCK LTD
2007.01 - 2010.12
BSc - Applied Chemistry
Hong Kong Baptist University
Professional Diploma - PR & Communications
CUHK