Sikhanyiso Thelma Mlambo

Care Administrator Sept2025-Present

• Supported with staff rotas and shift scheduling
• Managed care records, files, and documentation
• Kept client and staff records up to date
• Handled phone calls, emails and general enquiries

Part-time Cleaner Dec 2024 - Sep 2025

• Cleaned floors, surfaces, and equipment using appropriate cleaning products
• Swept, mopped, vacuumed, and dusted designated areas
• Emptying bins and disposing of waste correctly

Café and Kitchen assistant 2024 Nov -Sep 2025

• Served customers politely and warmly
• Took orders and helped at the till
• Prepared meals as per order
• Prepared hot and cold drinks
• Stored food properly according to use-by dates

• Monitored 1,032+ base stations, ensuring all faults were identified and resolved in compliance with SLA requirements.
• Monitored network performance using tools to detect anomalies proactively.
• Escalated major faults per Operational Procedures Document, collaborating for swift resolutions.
• Executed traffic rerouting and VLAN reconfiguration to minimise service outage downtime.
• Provided real-time support to over 50 field engineers, achieving 99% improvement in restoration time.
• Developed automation scripts for site configuration tasks, enhancing accuracy and reducing workload.
• Supported live network upgrades by monitoring traffic and identifying degradation signs early.
• Prepared daily SLA and KPI reports, aiding strategic planning and capacity optimisation.

• Configured and maintained telecom links for SCADA systems using IEC 60870-5-101/104, enabling secure and reliable real-time data transmission.
• Diagnosed and resolved over 30 fibre and Ethernet-related faults, enhancing network reliability and minimising recurring issues.
• Participated in equipment installation and testing processes, which verified system functionality prior to live deployment.
• Completed hands-on HITACHI FOX 615 Multiplexer training, which enhanced technical knowledge and practical skills in SDH transmission systems.
• Assisted engineers in planning and coordinating telecom infrastructure projects, facilitating timely delivery and optimal resource use.