Sikander Abu Abbas Miah

• Displayed excellent multitasking abilities during high-pressure situations, ensuring optimal service delivery.
• Continually developed professional knowledge in the field of sales techniques and market trends.
• Performed regular follow-ups with prospective customers, leading to increased conversion rates.
• Maintained detailed records of sales activities for accurate forecasting.
• Managed product demonstrations for increased customer engagement.
• Developed sales pitches tailored specifically to individual client needs.
• Provided after-sales support as required, enhancing theoverall customer experience.
• Enhanced sales performance with thorough knowledge of product range.
• Resolved customer complaints promptly, ensuring customer satisfaction.
• Listened to customer problems, objections and concerns, offering tailored solutions.
• Understood store goals and used upselling and cross-selling techniques to achieve targets.
• Delivered outstanding customer experiences through attentive care and faultless service.

Market & Strategic Coordinator Intern — Teach for Malaysia
July 2025 – August 2025

• Carried out market research and competitor analysis to identify emerging trends, consumer behaviours, and strategic opportunities.
• Co-ordinated cross-functional projects, ensuring alignment between marketing strategies and organisational objectives.
• Supported the development and execution of initiatives aimed at attracting additional funding and donors, working across multiple projects to maximise engagement and impact.
• Assisted in creating go-to-market plans, including target segmentation, messaging, and performance tracking.
• Prepared strategic reports and presentations for senior leadership, contributing to informed decision-making.
• Managed stakeholder communications and supported event-led initiatives to strengthen brand presence..

• Ensured safe movement around the tarmac by driving specialised airport vehicles responsibly.
• Collaborated effectively with colleagues, fostering a strong team environment on the ramp area.
• Efficiently sorted luggage into correct storage areas, thus minimising misplaced items during transit.
• Followed strict safety protocols whilst handling passengers' luggage, reducing the risk of damage or loss.
• Transported luggage to terminal areas for timely customer collection.
• Maintained excellent physical fitness levels to meet manual handling requirements safely.
• Sorted luggage into appropriate locations to enable accurate transfer and loading.
• Lifted oversized and heavy luggage safely to maintain condition and reduce risk.
• Loaded and unloaded cargo, luggage and freight quickly to meet aircraft turnaround targets.
• Conducted regular equipment inspections, preventing potential hazards on the airfield.
• Adhered strictly to all relevant regulations, ensuring compliance within the ramp area operation.

• Provided excellent customer service to ensure repeat business.
• Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
• Provided shopping advice based on customer needs, fostering an engaging shopping experience.
• Cross-sell related products at the point of purchase, boosting overall sales volumes.
• Handled cash transactions accurately, enhancing trust between the business and clientele.
• Maintained a clean, organised workspace to efficiently operate the checkout area.
• Communicated daily offers to customers, promoting in-store deals and discounts.
• Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
• Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
• Assisted customers with product selection to ensure satisfaction.
• Operated till systems smoothly, streamlining the check-out process for customers.

• Collaborated with parents and teachers, aligning tutoring approaches with the school curriculum.
• Developed study schedules for effective time management and exam preparation.
• Managed multiple students simultaneously whilst maintaining high-quality instruction.
• Utilised technology in sessions, making learning more engaging and efficient.
• Prepared lesson plans, ensuring understanding of complex concepts.
• Fostered a positive learning environment to enhance student focus.
• Provided additional resources outside tutoring hours for continued self-study.
• Encouraged open communication during sessions, enhancing comfort levels and participation rates.
• Maintained records of each student's progress, identifying areas needing further improvement.
• Provided detailed feedback with constructive suggestions to improve academic performance.
• Ensured students grasped the subject matter fully through continuous assessment techniques.
• Improved academic performance through targeted tutoring sessions focused on trouble areas.
• Conducted one-on-one sessions for personalised attention to each student's needs.
• Offered homework assistance, bolstering understanding of classroom topics.
• Assessed student progress regularly, implementing tailored strategies for improvement.
• Managed pupil behaviour and set firm boundaries to maximise learning potential.

• Completed side duties such as refilling condiments, contributing to an organised workplace.
• Ensured the cleanliness of the restaurant area with regular sweeping and wiping.
• Maintained professional appearance throughout shifts, reflecting positively on the establishment's image.
• Assisted in food preparation, resulting in timely service delivery.
• Managed table settings for optimal dining experience.
• Upheld health and safety standards by regularly sanitising hands and work areas.
• Enhanced customer satisfaction by promptly attending to queries and requests.
• Accommodated special dietary requests, enhancing customer dining experience.

• Maintained a clean, organised workspace for the efficient operation of the checkout area.
• Collaborated efficiently with team members to maintain smooth store operations.
• Dealt effectively with customer complaints, resolving issues professionally and amicably.
• Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
• Stocked shelves regularly for easy access to products by customers.