Sihle Dlamini
Macclesfield,Cheshire
Summary
Experienced van driver with a strong background in customer service and team collaboration, demonstrated through roles in hospitality and retail. Proven ability to manage time effectively and plan efficient routes, ensuring punctual delivery of goods across the UK. Committed to professional development, regularly attending training sessions on vehicle safety and customer service. Adept at resolving delivery discrepancies and enhancing customer satisfaction through effective communication. Career goal: to leverage extensive experience in logistics and customer relations to contribute to a dynamic team environment.
Overview
24
24
years of professional experience
Work History
Van Driver
Anyvan
07.2018 - 02.2023
- Drove according to manager and company guidance, minimising product damage.
- Delivered goods to various locations with punctuality, upholding company reputation for reliability.
- Maintained punctual and safe delivery of goods across the UK, adhering to strict schedules.
- Collaborated with dispatch and warehouse teams to streamline operations and improve delivery efficiency.
- Communicated effectively with team members and management, providing timely updates on delivery status.
- Provided exemplary customer service during deliveries, fostering positive relationships.
- Attended regular training sessions on vehicle safety and customer service, demonstrating commitment to professional development.
- Successfully changed and planned alternative routes for journeys, usually at short notice, when routes become congested or closed.
- Resolved delivery discrepancies through effective problem-solving and communication with management.
Waiter
Delaware North Companies
04.2009 - 06.2010
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
- Assisted in setting up the dining area for service, including table arrangement and decoration to create an inviting environment.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
Restaurant Waiter
Sodexo
04.2007 - 01.2008
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Monitored customer satisfaction throughout the dining experience, promptly addressing any issues to uphold service quality.
- Utilised knowledge of food and wine pairings to offer suggestions, enhancing customers' dining experiences.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
Concierge
Grove hotel
03.2005 - 04.2006
- Transported luggage to rooms at check-in, providing positive guest experience.
- Provided guests with detailed information about hotel amenities, local arts and culture and dining options to enhance travel experience.
- Greeted hotel guests upon arrival, providing a warm welcome and efficient check-in process.
- Organised transportation for guests, including taxi services and airport shuttles, for seamless travel arrangements.
- Maintained secure storage for guest luggage pre-check-in and post-check-out, offering peace of mind.
- Facilitated the efficient delivery of luggage, messages, newspapers, and other requested items to guest bedrooms within [timeframe].
- Thoroughly inspected public areas including restroom and smoking areas on [Timeframe] basis, ensuring cleaning duties were completed to a high standard.
- Prepared daily reports on guest arrivals, departures, and special requests, contributing to team briefings.
- Conducted regular inspections of public areas and facilities to identify and report maintenance issues.
- Handled guest queries and requests promptly, delivering solutions that exceeded expectations.
- Provided detailed information about hotel facilities, local attractions, and dining options to enhance guest experience.
- Completed regular security checks around the hotel and grounds, recording and rectifying issues as needed.
- Assisted with valet services, safely driving guests' vehicles.
- Facilitated smooth and concise check ins, assigning rooms, issuing keys and providing information.
- Kept front desk area organised and clear of clutter.
Retail Worker
Marks and Spencer
05.2004 - 12.2004
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Replenished items and organised displays to keep stock looking professional.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Helped to close store down by restocking shelves, cleaning till areas and counting cash.
Youth Mentor
Local church
11.1998 - 08.2002
- Assisted in the planning and management of enjoyable projects, games and activities for teenagers.
- Maintained excellent relationships with children and teenagers by proactively helping them through personal difficulties.
- Worked with anti-social and at-risk youth, providing safe space and developing relationships based on respect and trust.
- Assessed individual progress and provided constructive feedback, motivating young people towards achieving their goals.
Porter
Royal Hotel
04.2000 - 02.2001
- Transported luggage to rooms at check-in, providing positive guest experience.
- Maintained excellent guest satisfaction by helping with luggage and package needs.
- Immediately responded to guest concerns and requests to resolve issues and support smooth and positive communications.
- Maintained clean and tidy appearance in reception, waiting areas and hallways to comply with best practices and quality standards.
- Directed guests to desired locations.
- Explained operation of TV remote, heating and cooling system and WiFi access for guests to understand and access hotel room features.
- Delivered messages in-person or by phone without delay.
- Increased workplace safety by reporting and potential hazards immediately to security to increase protection and minimise danger.
- Notified guests of cultural activities, tourist attractions and other points of interest.
- Helped guests with mobility issues as requested.
- Stored luggage, mail and personal items in accurate tagging system.
- Arranged transportation services for guests to offer smooth and convenient travel experience.
- Coordinated with housekeeping staff to ensure rooms were prepared for new admissions, improving patient turnover rates.
Education
Diploma of Higher Education -
Comptia
Online01-2026
Certificate of Higher Education - Information Technology
Jobskiller
Online01-2025
Certificate of Higher Education - Sports
FA
Slough01-2014
Skills
- Customer service
- Team collaboration
- Time management
- Route planning
Timeline
Van Driver
Anyvan
07.2018 - 02.2023
Waiter
Delaware North Companies
04.2009 - 06.2010
Restaurant Waiter
Sodexo
04.2007 - 01.2008
Concierge
Grove hotel
03.2005 - 04.2006
Retail Worker
Marks and Spencer
05.2004 - 12.2004
Porter
Royal Hotel
04.2000 - 02.2001
Youth Mentor
Local church
11.1998 - 08.2002
Diploma of Higher Education -
Comptia
Certificate of Higher Education - Information Technology
Jobskiller
Certificate of Higher Education - Sports
FA